Promise

Senior MLOps Engineer

Washington, District of Columbia, United States

$150,000 – $215,000Compensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Utilities, Government, FintechIndustries

Job Description

Position Overview

  • Location Type: Hybrid
  • Job Type: FullTime
  • Salary: $150K - $215K

Promise empowers utilities and government agencies to create flexible, affordable solutions for individuals struggling with debt. Our innovative approach to payment plans and relief distribution significantly improves enrollment and recovery rates, helping individuals clear debts faster and reducing delinquencies for our partners. We treat people facing financial difficulties with respect and dignity, providing the tools and resources they need to thrive. Our team includes experts from companies like Palantir, Google, Stripe, and esteemed government leaders.

This role focuses on integrating artificial intelligence and machine learning into Promise’s mission, specifically designing, developing, testing, and managing end-to-end generative AI and large language model (LLM) applications and services for both internal and external products. You’ll be responsible for creating and managing complex AI systems, integrating LLMs, real-time systems, APIs, and agentic workflows in a robust, scalable, and powerful manner.

Requirements

  • Minimum of 7 years of professional software development experience.
  • Passionate drive for the company’s mission and relentless pursuit of customer success.
  • Intolerance for mediocrity and high commitment to doing everything necessary to achieve your goals.
  • High moral and ethical standards, seeking open and honest communication, and rejecting manipulation, dishonesty, and intolerance.
  • Demonstrated dedication and commitment to customers, shareholders, employees, and local communities.

Responsibilities

  • Design, develop, test, and manage end-to-end generative AI and large language model (LLM) applications and services.
  • Create and manage complex AI systems.
  • Integrate LLMs, real-time systems, APIs, and agentic workflows.
  • Develop and maintain production LLM applications.
  • Experience with self-hosting ML models.
  • Utilize Python, especially for asynchronous applications.
  • Expertise with LLMOps, general MLOps, or related AI specializations.
  • Experience with cloud infrastructure (Terraform, Pulumi).
  • Experience with scalable, containerized solutions (Kubernetes, GKE, ECS, Docker).
  • Strong proficiency in systems architecture.

Company Information

  • Promise empowers utilities and government agencies to create flexible, affordable solutions for individuals struggling with debt.
  • Recognized as one of Fast Company’s “World’s Most Innovative Companies of 2022.”
  • Backed by over $50 million in funding from investors such as 8VC, Kapor Capital, XYZ Ventures, and Howard Schultz.
  • An equal opportunity employer.

Skills

MLOps
Generative AI
Large Language Models (LLM)
AI systems
Real-time systems
APIs
Agentic workflows
Self-hosting ML models
Python
Software development

Promise

Software solutions for government-citizen interactions

About Promise

Promise offers software solutions that improve how governments interact with their citizens, focusing on aid distribution and rebate systems. Their technology helps identify vulnerable community members and streamline income verification, increasing access to benefits while reducing fraud. The PromisePay Platform provides affordable payment options for low-income households facing public services debt. The company aims to create a respectful and efficient relationship between governments and citizens, ensuring everyone can access necessary resources.

Oakland, CaliforniaHeadquarters
2017Year Founded
$46.8MTotal Funding
SERIES_BCompany Stage
Data & Analytics, Government & Public Sector, Social ImpactIndustries
51-200Employees

Risks

Competition from fintech companies could erode Promise's market share.
Changes in government policies may impact demand for Promise's services.
Economic downturns could reduce funding for programs Promise supports.

Differentiation

Promise partners with utilities and government agencies for flexible payment options.
The company uses advanced technology for quick and reliable income verification services.
Promise's solutions are SOC 1, SOC 2, and PCI-DSS compliant, ensuring high security.

Upsides

Increased adoption of digital payment solutions boosts demand for PromisePay.
AI-driven outreach methods enhance customer engagement in the public sector.
Focus on data privacy aligns with Promise's security compliance, increasing client trust.

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