Job Description

Position Overview

• Location Type: Hybrid
• Job Type: FullTime
• Salary: $150K - $215K

Promise empowers utilities and government agencies to create flexible, affordable solutions for individuals struggling with debt. Our innovative approach to payment plans and relief distribution significantly improves enrollment and recovery rates, helping individuals clear debts faster and reducing delinquencies for our partners. We treat people facing financial difficulties with respect and dignity, providing the tools and resources they need to thrive. Our team includes experts from companies like Palantir, Google, Stripe, and esteemed government leaders.

This role focuses on integrating artificial intelligence and machine learning into Promise’s mission, specifically designing, developing, testing, and managing end-to-end generative AI and large language model (LLM) applications and services for both internal and external products. You’ll be responsible for creating and managing complex AI systems, integrating LLMs, real-time systems, APIs, and agentic workflows in a robust, scalable, and powerful manner.

Requirements

• Minimum of 7 years of professional software development experience.
• Passionate drive for the company’s mission and relentless pursuit of customer success.
• Intolerance for mediocrity and high commitment to doing everything necessary to achieve your goals.
• High moral and ethical standards, seeking open and honest communication, and rejecting manipulation, dishonesty, and intolerance.
• Demonstrated dedication and commitment to customers, shareholders, employees, and local communities.

Responsibilities

• Design, develop, test, and manage end-to-end generative AI and large language model (LLM) applications and services.
• Create and manage complex AI systems.
• Integrate LLMs, real-time systems, APIs, and agentic workflows.
• Develop and maintain production LLM applications.
• Experience with self-hosting ML models.
• Utilize Python, especially for asynchronous applications.
• Expertise with LLMOps, general MLOps, or related AI specializations.
• Experience with cloud infrastructure (Terraform, Pulumi).
• Experience with scalable, containerized solutions (Kubernetes, GKE, ECS, Docker).
• Strong proficiency in systems architecture.

Company Information

• Promise empowers utilities and government agencies to create flexible, affordable solutions for individuals struggling with debt.
• Recognized as one of Fast Company’s “World’s Most Innovative Companies of 2022.”
• Backed by over $50 million in funding from investors such as 8VC, Kapor Capital, XYZ Ventures, and Howard Schultz.
• An equal opportunity employer.