Senior Manager, Technology Operations - Personalization at Walmart

Bentonville, Arkansas, United States

Walmart Logo
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Retail, eCommerce, TechnologyIndustries

Requirements

  • 5-7 years of eCommerce, digital business leadership, management consulting, corporate strategy, and/or related business experience. Martech, Adtech, and/or Personalization experience preferred
  • Bachelor's degree required; MBA preferred
  • Demonstrated problem-solving skills; ability to structure ambiguous problems, to bring logic to drive key analyses, and to synthesize analyses to actionable insights
  • Connects creative out-of-the box thinking to business implications and financial outcomes
  • Strong executive presence and communication skills with the ability to translate highly complex concepts and communicate them in a concise, digestible manner
  • Highly motivated self-starter with a willingness to remove obstacles, to manage cross-functional complexities and stakeholders; and to prioritize in a dynamic environment

Responsibilities

  • Drives an eCommerce P&L focused on improving on-site personalization i.e. developing targeted promos, badges and offers, gamification and loyalty
  • Develop, implement and communicate personalization strategies to align with business goals, ensuring successful rollout across the eCommerce organization
  • Utilize a data-driven approach to building the personalization roadmap, collaborating with product management, data scientists, and analytics to translate data analysis into actionable recommendations
  • Lead A/B tests and develop creative solutions to improve customer experience and meet business needs
  • Influences direction through data-driven decisions; identifies and executes improvement opportunities; lead A/B tests; develops creative solutions; and prioritizes assignments to meet business needs
  • Develops strategic roadmaps and recommendations by sourcing, organizing, analyzing, and interpreting data and information; providing insight on current and future business trends; identifies, creates, and communicates trends; developing and implementing scorecards; translating data analysis into recommendations aligned with business objectives
  • Leads partnerships with key stakeholders across Product, Design, Site Merchandizing and Engineering, developing new innovations and tools for on-site discovery and conversion; leveraging best practices and competitive intelligence; to improve the customer experience

Skills

eCommerce
Personalization
A/B Testing
Data Analysis
Product Management
Data Science
Analytics
Strategic Roadmaps
P&L Management
Stakeholder Management
Gamification
Loyalty Programs

Walmart

Global retail chain offering affordable products

About Walmart

Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.

Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees

Benefits

PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans

Risks

Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.

Differentiation

Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.

Upsides

Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.

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