Senior Manager Software Engineering - Cat Customer Support at Caterpillar Inc.

Peoria, Illinois, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Digital, Data, ManufacturingIndustries

Requirements

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors
Software Engineering: Knowledge of software engineering; ability to deliver new or enhanced fee-based software products
Requirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project
System and Technology Integration: Knowledge of the features and facilities of systems; ability to integrate and communicate among applications, databases and technologies
Strong understanding of technical aspects of Microsoft Dynamics 365 and customer service processes
Leadership and communication skills to collaborate with stakeholders and manage teams

Responsibilities

Oversee a team to design, build, and implement solutions using Microsoft Dynamics 365 Customer Service, Power Platform, Power BI & Copilot
Handle project planning, managing timelines and budgets, ensuring quality through best practices in coding and testing, and integrating D365 with other systems
Work with peers within Cat Customer Support (Business Development, Knowledge & Training and Operations) and other Cat Digital teams to collaborate on requirements and product roadmap
Drive AI strategy and solutions to improve customer service productivity and efficiency working closely with Data & AI team
Develop clear presentations for executive audiences to explain complex technical solutions simply
Direct, motivate and develop teams. Support the culture and values of the organization. Ensure high standards and quality of technical work
Manage staffing, budgeting, and operational oversight across design, implementation, and testing for Microsoft Dynamics 365 Customer Service
Design, implement, and test Power Platform solutions that enhance the core Dynamics 365 functionality through Power Apps, Power Automate, and Power BI
Guide technical decisions around customization vs. configuration within Dynamics 365 targeting greater than 85% out of the box
Evaluate & implement Microsoft technologies (including Copilot, AI Builder, and other AI services) to drive increased support productivity & efficiency
Conduct regular architectural reviews to identify areas for improvement, optimization, and technical debt reduction
Mentor and develop team members, fostering a culture of innovation and continuous learning around Microsoft technologies

Skills

Microsoft Dynamics 365

Power Platform

Power BI

Copilot

D365 Integration

Project Management

Software Engineering

Telematics

Advanced Analytics

Caterpillar Inc.

Manufactures heavy machinery for various industries

About Caterpillar Inc.

Caterpillar Inc. designs and manufactures heavy machinery and equipment for industries such as construction, mining, energy, and rail. Their products include a wide range of machinery and engines that help clients complete large-scale projects. Caterpillar's equipment works by providing powerful tools that can perform tasks like digging, lifting, and transporting materials. What sets Caterpillar apart from its competitors is its strong aftermarket support, which includes maintenance and repair services, ensuring that their machinery remains efficient and reliable over time. The company's goal is to deliver high-quality products while also focusing on sustainability and community development through initiatives that improve education and reduce poverty.

Irving, TexasHeadquarters

1925Year Founded

$143.5KTotal Funding

IPOCompany Stage

Industrial & Manufacturing, Social Impact, AI & Machine LearningIndustries

10,001+Employees

Benefits

Annual incentive bonus plan

Medical, dental, and vision coverage

Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

401k savings plan

Health savings account (HSA)

Flexible spending accounts (FSAs)

Disability benefits

Life Insurance

Parental leave

Healthy Lifestyle Programs

Employee Assistance Programs

Voluntary Benefits and Employee Discounts

Tuition Reimbursement

Career Development

Risks

Closure of Aurora office may impact regional economy and Caterpillar's reputation.

Partnership with Anti Social Social Club could dilute Caterpillar's industrial brand focus.

Advanced technology in Cat D8 dozer may face resistance from traditional customers.

Differentiation

Caterpillar's century-long history underscores its reliability and industry leadership.

The company integrates AI and IoT to enhance machinery performance and customer satisfaction.

Caterpillar's strong aftermarket services ensure product longevity and operational efficiency.

Upsides

Growing demand for autonomous equipment boosts Caterpillar's innovation in heavy machinery.

Expansion of 5G networks enhances Caterpillar's remote operation capabilities, improving safety.

Caterpillar's commitment to sustainability aligns with the global shift towards eco-friendly practices.

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