Security Operations Manager
JobberSalary not specified
Full Time
Senior (5 to 8 years)
Senior Manager, Security Operations Center (GSOC) at Capital One
McLean, Virginia, United States
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, Security, Workplace ServicesIndustries
Requirements
- Lead with purpose, fostering a culture where every team member can thrive and contribute to our shared mission
- Proactively make adjustments to overcome obstacles and hold others accountable to set milestones
- Have a strong and proven record leading dynamic teams where they are as comfortable leading a team as they are working cross-functionally across multiple teams to achieve a common goal
- Understand and leverage available channels and stakeholders to outline an effective comms strategy/plan toward effective presentations through compelling storytelling
- Leverage different approaches and build on the ideas and perspectives of others
- Possess the skill to prioritize multiple tasks concurrently with a high degree of skill and efficiency
- Thrive in a fast-paced environment that involves working independently and collaborating with others
- Work full time from the office (not a hybrid role)
Responsibilities
- Oversee and lead all aspects of Sentry daily operations across three shifts, ensuring operational continuity, effectiveness, and responsiveness 24/7/365
- Ensure consistent adherence to standard operating procedures (SOPs), incident response protocols, and communication standards
- Manage scheduling, staffing, performance, and development across shifts to ensure reliability, resilience, and engagement
- Leverage metrics and dashboards to monitor shift performance, identify trends, and drive data-informed decisions
- Partner closely with the Senior Manager of Strategy to operationalize training, quality assurance, and continuous improvement initiatives
- Create a psychologically safe environment that encourages learning from mistakes, innovation, and proactive problem solving
- Recognize and celebrate individual and team contributions while addressing performance challenges with fairness and transparency
- Provide direct leadership, coaching, and support to shift supervisors and their teams—empowering them to succeed while building a high-trust culture
- Apply human-centric leadership principles, promoting empathy, open communication, professional development, and wellbeing across all levels of the GSOC
- Act as the go-to leader for real-time GSOC operations, making sound decisions during escalations, critical incidents, and high-pressure situations
- Serve as a key liaison with internal stakeholders and business partners needing real-time GSOC support
Skills
GSOC Operations
Security Operations
Shift Management
Team Leadership
Cross-Functional Collaboration
Operational Excellence
Supervisor Management
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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