Capital One

Senior Manager, Process Manager: Audit Chief of Staff

Richmond, Virginia, United States

$150,000 – $200,000Compensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
InternshipJob Type
UnknownVisa
Financial Services, Training & DevelopmentIndustries

Requirements

Candidates should possess a Bachelor’s degree and have significant experience in training and development, with a strong understanding of organizational development principles and adult learning methodologies. Experience in leading and managing training teams is essential, as is the ability to build strong relationships with stakeholders and senior leadership.

Responsibilities

The Senior Manager, Process Manager: Audit Chief of Staff will deliver on and evolve the Training strategy for the Audit department, build strong relationships to identify training needs, establish partnerships with external training suppliers, and serve as a leader during significant change by delivering relevant training. They will also drive awareness of the Training program’s value, strategy, and direction, lead and develop a team of training associates, and ensure all documentation is regulator-ready, while traveling up to 20 percent of the time.

Skills

Training Strategy
Organizational Development
Adult Learning
Stakeholder Management
Team Leadership
Training Delivery
Change Management
Training Documentation

Capital One

Offers diverse financial products and services

About Capital One

Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.

Key Metrics

McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees

Benefits

Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program

Risks

Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.

Differentiation

Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.

Upsides

Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.

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