Senior Manager - Fraud

Cardiff, Wales, United Kingdom

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£68,000 – £86,000Compensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

Candidates must possess significant experience leading operational teams in a fraud risk and regulatory environment, preferably across multiple locations or countries. Proven success in leading highly skilled, motivated teams with an empathetic leadership style is essential. In-depth experience with employee relations cases and exceptional written and verbal communication skills for both one-on-one and large group interactions are also required.

Responsibilities

The Senior Manager - Fraud will support the fraud operations strategy, leveraging subject matter expertise to refine account takeover, card fraud, and authorized push payment fraud processes in compliance with regulations. They will collaborate with stakeholders to achieve company-wide goals, focusing on fraud risk and product teams for control and automation opportunities. Responsibilities include assessing team skill needs, developing a customer voice strategy, fostering a high-performance and empathetic management culture, critically evaluating current processes with a focus on customer experience and risk awareness, monitoring daily operations, minimizing breaches, leading incident response, and implementing operational changes. Additionally, the role involves developing and communicating operational changes, managing multiple projects simultaneously, and contributing to making the company an exceptional workplace for ambitious investigators.

Skills

Fraud Investigation

Team Leadership

Operations Management

Risk Management

Customer Service

Financial Crime

Fraud Strategy

Monzo

Digital-only banking platform for consumers

About Monzo

Monzo operates as a digital-only banking platform focused on providing a modern way for individuals to manage their finances. Its main product is a mobile app that allows users to track their income, spending, and savings easily. The app includes features that help users save money, such as automatically setting aside a portion of their paycheck or rounding up transactions to the nearest dollar. Monzo generates revenue through interest on deposits, fees for certain services, and interchange fees from card transactions, as well as offering overdrafts and personal loans. What sets Monzo apart from traditional banks is its real-time balance updates and instant spending notifications, which help users stay informed about their finances. The goal of Monzo is to provide a convenient, mobile-first banking experience that meets the needs of its growing customer base, which has surpassed 8 million users.

London, United KingdomHeadquarters

2015Year Founded

$1,856.7MTotal Funding

LATE_VCCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Competitive salary

Flexible working hours

Work from home

Stock options

32 days of paid vacation and public holidays per year

Health insurance

EAP

Learning budget

Home office stipend

Paid parental leave

Risks

Monzo breached UK banking regulations, risking reputational damage and fines.

Expansion into Europe poses regulatory challenges and potential licensing delays.

Reliance on digital platforms makes Monzo vulnerable to technological disruptions.

Differentiation

Monzo offers real-time spending updates and categorized transactions via a mobile app.

The 'Pots' feature allows users to set aside money for specific purposes.

Monzo Plus provides premium features like custom card designs and travel insurance.

Upsides

Monzo secured $400M in 2024, valuing the bank at $5 billion.

The partnership with SignLive enhances accessibility for Deaf customers.

Expansion into Europe in 2025 could significantly increase Monzo's customer base.

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