Senior Manager, Cloud Services (IFIaaS) at Entrust

Shakopee, Minnesota, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Identity Security, Cloud ComputingIndustries

Requirements

College or University Degree in Computer Science, Information Systems, or a related discipline and/or equivalent education and work experience
8+ years of High Availability, High Security, private Cloud SaaS services and the requisite rigor needed to operate them

Responsibilities

Manage Cloud Service Operations team, continuously evaluate staff and contractor positions, responsibilities, and individuals for performance, skills, growth, and improvement potential
Develop detailed plans for staffing changes, training, enrichment, and personal development
Lead, mentor, and manage the team, fostering a culture of collaboration, innovation, and continuous improvement
Oversee end-to-end delivery and quality of IFIaaS services to ensure reliability, scalability, and customer satisfaction targets are met
Handle day-to-day technical operation of the primary datacenter (Denver), Disaster Recovery (Minnesota), and public cloud elements
Ensure the IFIaaS service meets SLAs and PCI-CP requirements
Monitor IFIaaS service performance metrics and report regularly to stakeholders, including improvement actions
Develop and oversee processes for identifying, resolving, and preventing incidents affecting SaaS services; ensure timely incident resolution, plan and oversee maintenance, and manage on-call schedules
Create and manage a technical and operational roadmap, delivery cadence, SLAs, compliance, and audit obligations
Implement system enhancements (software) to improve performance and reliability of the IFIaaS solution
Enhance CI/CD pipeline and automation of operations
Build and implement system security, data-protection, and disaster recovery procedures, plans, and testing
Ensure SaaS offerings comply with Entrust corporate and industry standards and regulations (especially PCI-CP and SOC2), including data security and privacy requirements
Research, evaluate, and analyze technologies and tools considering performance, cost/benefit, scalability, risk, etc.; make suggestions and decisions on purchase and implementation of new tools and processes
Work with the Director, Cloud Operations and other leaders to define and implement the strategy for IFIaaS service offerings to meet organizational goals, market demands, and compliance requirements
Collaborate with support teams to facilitate customer onboarding, monitoring, analysis, and improved customer experiences with SaaS solutions
Participate in a 24x7 on-call manager rotational model as part of the leadership team