Senior Manager Client Services at Empower

Manila, Metro Manila, Philippines

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Financial ServicesIndustries

Requirements

Bachelor’s degree in a related field or an equivalent combination of education and work experience
5+ years relevant work experience, or an equivalent combination of training and experience
Previous management experience leading a client facing service team
Previous experience attracting, managing, retaining, and growing/developing staff
Familiarity with employee benefits recordkeeping systems and processes
Adept at Microsoft Office software programs
Fluent English is required
Ability to work overnight hours
FINRA fingerprinting is required

Responsibilities

Manage and oversee assigned Client Service Managers
Ensure high quality service of individual products is provided to all clients in an efficient, cost-effective manner
Provide leadership to all members of the team, including their growth and development and job enrichment
Ensure legal issues and complaints are handled fairly & consistently
Recommend changes to policies and establish procedures that affect immediate organization
Meet objectives and determine how to use resources to meet schedules and goals
Stay current on legal and regulatory issues and how these impact Empower's clients

Skills

Key technologies and capabilities for this role

Client Services ManagementTeam LeadershipPolicy DevelopmentRegulatory ComplianceClient Relationship ManagementComplaint HandlingResource Management

Questions & Answers

Common questions about this position

What is the salary or compensation for the Senior Manager Client Services role?

This information is not specified in the job description.

Is this a remote position or what is the work arrangement?

The company offers a flexible work environment.

What are the key qualifications and skills required for this role?

Candidates need a Bachelor’s degree or equivalent, 5+ years relevant experience, previous management experience leading client-facing teams, experience attracting and developing staff, familiarity with employee benefits recordkeeping, Microsoft Office proficiency, fluent English, ability to work overnight hours, and FINRA fingerprinting.

What is the company culture like at Empower?

Empower emphasizes a flexible work environment, fluid career paths, internal mobility, purpose, well-being, work-life balance, inclusivity, and volunteering.

What makes a strong candidate for this Senior Manager position?

Strong candidates have previous management experience leading client-facing service teams, a track record of attracting, retaining, and developing staff, and familiarity with employee benefits recordkeeping systems.

Empower

Personal finance management and credit building

About Empower

Empower.me provides personal finance management and credit building services through a subscription model. Users can sign up for a 14-day free trial, after which they pay $8 per month for access to various financial tools. These tools include customizable payment plans, budgeting features, and credit score monitoring. A key aspect of Empower.me is its focus on helping users build credit by reporting their payments to credit bureaus, which can enhance their credit history if payments are made on time. Additionally, Empower.me offers a Thrive line of credit, which involves a soft inquiry on the user's credit report, ensuring that their credit score remains unaffected during the application process. Unlike many competitors, Empower.me specifically targets individuals with no minimum credit score, aiming to improve their financial health and savings.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$96.8MTotal Funding

LATE_VCCompany Stage

Fintech, Financial ServicesIndustries

51-200Employees

Benefits

Generous equity package

Full healthcare benefits

Unlimited PTO

Technology expense reimbursement

Work from anywhere

Risks

Increased competition from fintech companies like Chime and Varo could impact market share.

Integration challenges from acquisitions may disrupt operations and delay strategic goals.

Regulatory scrutiny on credit services could increase compliance requirements and costs.

Differentiation

Empower offers a unique subscription-based model for financial management tools.

The company focuses on credit building by reporting payments to credit bureaus.

Empower's Thrive line of credit involves a soft inquiry, not affecting credit scores.

Upsides

Acquisition of Petal and Cashalo expands Empower's product offerings and customer base.

Increased demand for financial literacy tools among millennials and Gen Z benefits Empower.

Growing interest in alternative credit scoring aligns with Empower's mission for underserved consumers.

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