Senior Manager, Audit and Program Operations

About Devoted Health

At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission!

Employment Type: Full time

About the Role: Audit Program Senior Manager

As the Audit Program Senior Manager, you will be responsible for the successful delivery of audit production across simultaneous audit projects. You will play a key role in enabling the Risk Adjustment department to perform rigorous oversight over risk adjustment data. You’ll lead a team of risk adjustment auditors, manage production, and ensure quality outcomes. This role works closely with other operators and technical leads to align on process and project objectives and foster a culture of continuous improvement. This role blends strong leadership, effective communication, project management, and a proactive problem-solving mindset.

Your Responsibilities and Impact

• Manage a robust portfolio of audit projects from generation to results presentation
• Develop and write insightful reporting used to support risk assessment, provider education, vendor management, and audit strategy
• Work collaboratively with engineering, product, data, and other operational partners in cross-functional work groups to advance other initiatives as described by the annual work plan
• Serve as an expert on audit tooling and reporting
• Drive continuous innovation and improvement to ensure operational excellence
• Responsible for timely department maintenance of policies, procedures, and oversight monitoring

Required Skills and Experience

• Bachelor's Degree - or related work experience
• 6+ years of experience in leading project-based work, detecting and ameliorating bottlenecks, and addressing root causes to drive process improvements
• Ability to distill and communicate complex problems
• Strong problem-solving skills and adaptability in a fast-paced environment
• Curiosity to learn new skills, technologies, and subject matter
• Experience with leveraging analytics and critical thinking to digest complex quantitative information and produce rigorous insights
• Capacity for high throughput and working both autonomously and with others
• Build strong cross-functional relationships

Desired Skills and Experience

• Operational & People Leadership – Track record of leading high-volume healthcare audit programs, managing teams, and driving process improvements to ensure accuracy, compliance, and efficiency.
• Analytical & Technical Skills – Strong data analysis capabilities with SQL or similar tools to monitor audit performance, identify trends, and inform strategic decisions.
• Healthcare, Medicare & Risk Adjustment Expertise – Proven experience in Medicare Advantage operations, HCC coding/Risk Adjustment, and compliance with CMS, OIG, and HIPAA regulations a plus.

Salary and Total Rewards

Salary range: $105,000 - $160,000 /year

Our ranges are purposefully broad to allow for growth within the role over time. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.