Senior Product Marketing Manager | HR products
DeelSalary not specified
Full Time
Senior (5 to 8 years)
Senior Manager: AI Product Manager: Velocity Black at Capital One
New York, New York, United States
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, Hospitality, TechnologyIndustries
Requirements
- Passionate about hospitality and the customer experience
- Proficiency in human-centered product management: define clear and actionable problem statements, comprehensive understanding of iterative software delivery and thin-slice MVP grooming, leverage customer insights to influence priorities and roadmap, advocate for and drive alignment on acceptance criteria, obsess over UX/UI patterns for world-class omni-channel experiences
- Proficiency in business-focused product management: own and prioritize near-term product roadmap to deliver business outcomes, identify points of leverage in complex problems, utilize data to define success metrics
- Proficiency in technology-driven product management: understand and leverage technology and end-state architecture vision, partner with technology team on design decisions, share business strategy and roadmap with Tech partners, lead and facilitate agile ceremonies
- Proficiency in transformational leadership: develop and communicate 6-month vision to senior stakeholders with transparency on risks and impediments, build relationships for horizontal influence, contribute to team culture, recruiting, mentoring junior product associates
- Ability to coordinate between stakeholders, engineering, and leadership
Responsibilities
- Collaborate with internal stakeholders (operations, sales, engineering, leadership) and external partners to grow and enhance Velocity Black’s luxury concierge offering and create a premium customer experience
- Dream up and deliver new luxury concierge features and experiences in partnership with business partners
- Optimize in-market products through rapid testing while obsessing over the customer experience
- Think strategically to prioritize the roadmap balancing multiple priorities
- Work on customer-facing and internal products for Velocity Black Concierge
- Demonstrate balanced judgment in decisions about risks of actions taken and not taken, innovate on ways to iterate faster
- Deliver value by creating reusable, extensible, and resilient capabilities, proactively identify opportunities when key metrics on sales, service, and customer engagement are not performing
Skills
Product Management
AI
UX/UI Design
MVP Development
Roadmap Prioritization
Stakeholder Management
Customer Insights
Omni-channel Experiences
Iterative Software Delivery
Hospitality
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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