Senior Manager at Keeper

Jacksonville, Florida, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Insurance, Information TechnologyIndustries

Requirements

Bachelor's degree, or foreign equivalent, in Information Technology or related field (will accept Bachelor's equivalent based on combination of education as determined by a professional evaluation service)
5 years of experience in the job offered or in operational management
2 years of experience leading geographically dispersed teams
2 years of experience with operational support of AWS technologies
Must reside within the MSA of the office worksite in Jacksonville, Florida
Must report to office worksite 2 days per week (hybrid position)

Responsibilities

Oversee operational systems, processes, operational procedures, and infrastructure
Manage support analysts in resolution of system issues and outages
Anticipate, track, and resolve operational and tactical risks
Manage daily business of operations team while balancing responsibilities of various business lines such as business analysis, vendor, and risk management
Work with Director, Contact Center Technologies on special projects
Oversee and report metrics
Identify trends and assess opportunities to improve processes
Complete reasonableness testing and information validation before circulating findings and recommendations
Raise, resolve, and track issues and conflicts involving stakeholders
Respond to feedback
Support training programs, reinforcing technology and operations infrastructure between departments
Ensure operations, administrative, and compliance functions are executed in accordance with regulatory-based best practices
Act as Agent on behalf of key stakeholders (Business Units) during portfolio prioritization
Coordinate testing, training, and communication for portfolio releases
Develop communications cadence to management
Design, run, analyze, and interpret experimental tests
Address operational concerns and monitor customer satisfaction
Develop and implement operational procedures and policies
Analyze training needs/requirements
Communicate complex technical concepts to Information Technology, other Business Units, and front-line employees

Skills

Operational Management

System Administration

Risk Management

Business Analysis

Vendor Management

Metrics Reporting

Process Improvement

Stakeholder Management

Training Programs

Compliance

Portfolio Prioritization

Testing Coordination

Communication

Customer Satisfaction

Keeper

Digital platform for bookkeeping efficiency

About Keeper

Keeper.app provides a digital platform designed to assist bookkeeping and accounting firms in improving their operational efficiency. The main feature of the platform is a client portal that facilitates better communication between firms and their clients, along with comprehensive reporting packages that help streamline the month-end closing processes. By offering a subscription-based service, Keeper.app generates revenue through monthly or annual fees paid by its clients. What sets Keeper.app apart from its competitors is its strong emphasis on enhancing quality control and process efficiencies, as well as its commitment to exceptional customer service. The company's goal is to onboard more bookkeeping firms to its platform, thereby increasing productivity and simplifying their workflows.

Austin, TexasHeadquarters

2020Year Founded

$126.5KTotal Funding

SEEDCompany Stage

Enterprise Software, FintechIndustries

11-50Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Company Equity

Risks

AI-driven competitors threaten Keeper's market share in bookkeeping solutions.

Rapid tech advancements require Keeper to continuously innovate to stay competitive.

Data privacy concerns could impact Keeper's reputation and client trust.

Differentiation

Keeper offers a unique client portal for streamlined communication and reporting.

The platform focuses on improving quality control and process efficiencies for bookkeepers.

Keeper is praised for its exceptional customer service in the fintech sector.

Upsides

Integration with AI tools enhances Keeper's financial data insights and reporting.

Remote work trends boost demand for Keeper's digital collaboration solutions.

Cloud adoption in accounting offers expansion opportunities for Keeper's services.

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