Senior Maintenance Project Coordinator at Roofstock

Oakland, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Real Estate, Rental Housing, Property ManagementIndustries

Requirements

High school diploma (or GED), college degree preferred
Prior experience in a similar position requiring coordination of residential service requests with multiple stakeholders and deliverables
A demonstrable history of de-escalating issues and leading difficult conversations
Prior experience utilizing project management or CRM software and the ability to learn new systems
5+ years of experience working with repairs and maintenance trades and pricing
Can work effectively solo, and as a member of various teams and committees, with minimum supervision
Excellent problem solving skills with attention to detail
Excellent communication skills, both verbal and written
Advanced time management and self-organization skills
Committed to support west coast market and Pacific Hours of 8am - 5pm PST for at least 1 year
HYBRID within the Greater Oakland Area, with an expectation to be in-office on Tuesdays, Thursdays (starting 2026, one additional day of the employee's choosing each week)

Responsibilities

Process customer experience-related tasks such as low CSAT review, credit request review, displacement requests, external escalations, and payment disputes
Schedule and manage service appointments, including following up with vendors and other parties regularly to ensure the service request is tracking to budget and completion time cycle goals
Assist with reviewing and building of project scopes and pricing from contractors up to a defined dollar amount
Work closely with leadership to develop best practices and mitigate operational risks
Support and train new Maintenance Project Coordinators on service request management best practices
Serve as a flexible resource in your assigned region and provide overflow coverage for the Maintenance Project Coordinators
Serve as the escalation point for repairs and maintenance requests for a regional portfolio of rental properties
Work with Maintenance Project Coordinators and cross-functional stakeholders to resolve complex maintenance issues, resolve credit requests, and lead service recovery efforts

Skills

Key technologies and capabilities for this role

Maintenance CoordinationVendor ManagementProject SchedulingCustomer ServiceCSAT AnalysisCredit ReviewService RecoveryContractor PricingEscalation ManagementProperty Management

Questions & Answers

Common questions about this position

What are the key qualifications for the Senior Maintenance Project Coordinator role?

Candidates need a high school diploma (college degree preferred), prior experience coordinating residential service requests with multiple stakeholders, a history of de-escalating issues, experience with project management or CRM software, and 5+ years working with repairs and maintenance trades and pricing.

What are the work hours and location expectations for this position?

The role requires commitment to support the west coast market and Pacific Hours of 8am - 5pm PST for at least 1 year.

What does the company culture at Roofstock look like?

Roofstock has a collaborative, can-do culture with a talented team of 750+ Roofsters that fuels their growth.

Is the salary specified for this Senior Maintenance Project Coordinator position?

This information is not specified in the job description.

What experience makes a candidate stand out for this role?

Strong candidates will have 5+ years of experience with repairs and maintenance trades and pricing, a proven track record of de-escalating issues and leading difficult conversations, and the ability to work effectively solo or in teams with excellent problem-solving skills and attention to detail.

Roofstock

Online marketplace for single-family rentals

About Roofstock

Roofstock is an online marketplace that allows investors to purchase single-family rental homes that are already leased to tenants, enabling immediate passive income without the hassle of property management. The platform targets individual investors looking to diversify their portfolios with real estate, particularly those who prefer remote investing. Roofstock stands out by enhancing liquidity in the traditionally illiquid real estate market and offering a rigorous property certification process, including inspections and a money-back guarantee. The company's goal is to simplify real estate investing, making it accessible and straightforward for individual investors.

Oakland, CaliforniaHeadquarters

2015Year Founded

$361.4MTotal Funding

SERIES_ECompany Stage

Real EstateIndustries

201-500Employees

Risks

Integration challenges from the Mynd merger may disrupt operations.

NFT property sales may face regulatory scrutiny, affecting investor confidence.

Increased competition from Casago and Vacasa could pressure Roofstock's market share.

Differentiation

Roofstock offers a unique marketplace for leased single-family rental homes.

The platform provides a 30-day money-back guarantee for property purchases.

Roofstock's rigorous property certification ensures transparency and security for investors.

Upsides

The merger with Mynd enhances Roofstock's technology and data insights.

Roofstock's investment in Casago and Vacasa expands its market reach.

Roofstock OnChain's NFT property sales indicate a trend in blockchain real estate.

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