Senior Linux System Admin - Federal at ServiceNow

San Diego, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

NoVisa

Technology, Federal GovernmentIndustries

Requirements

US citizen, US naturalized citizen, or US Permanent Resident holding a green card
Ability to pass ServiceNow background screening (USFedPASS), including credit check, criminal/misdemeanor check, and drug test

Responsibilities

Contribute to Configuration Management and Infrastructure as Code for ServiceNow’s global private cloud
Develop tools in Python, bash, and JavaScript to replace manual work and improve customer maintenance experience
Drive enhancements and bugfixes for large scale automation projects such as patching, provisioning, and kickstart domains
Design and implement procedures to accomplish maintenances where automation and tooling cannot; drive resolution of root causes with internal team members
Prepare new ServiceNow products and services for production readiness with design review, feedback to engineering teams, training, and testing
Use broad knowledge and experience of systems administration and networking principles to proactively prevent and address incidents while constantly improving documentation
Participate in escalations and Root Cause Analysis of issues in both US Federal and global Commercial infrastructures
Troubleshoot database backup and restore failures as well as perform database migrations
Support operation of a wide variety of infrastructure services including Machine Learning and Prediction, Cloudera Big Data clusters, Kafka and RabbitMQ messaging, database encryption, E-Mail infrastructure at scale, DNS, Puppet, Elasticsearch, F5 BigIP

Skills

Linux

System Administration

Federal Compliance

USFedPASS

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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