Senior Legal Program Manager

Position Overview

• Location Type: Not Specified
• Job Type: Full-time
• Salary: $110,000 - $150,000 (Base Pay Range)

UserTesting is the leader in human insight, empowering organizations to craft exceptional customer experiences through fast, actionable feedback. We are hiring a Senior Legal Program Manager to enhance the Legal team's velocity, visibility, and impact. This is a high-trust, high-autonomy role reporting directly to the General Counsel, suitable for a builder-operator who thrives in fast-paced environments. The role involves leading and evolving operational programs across contracts, equity, legal tools, and intake, serving as the team's primary liaison to Finance, HR, and GTM Operations. Your work will be instrumental in shaping legal infrastructure, streamlining execution, and providing the GC with essential reporting and insights for executive leadership and the Board of Directors.

Responsibilities

Program & Process Ownership:

• Own end-to-end contract operations, including intake, triage, lifecycle management, and reporting.
• Build and optimize legal systems (e.g., CLM, eSignature, legal intake) to improve transparency and efficiency.
• Implement cross-functional automation and standardization across legal-adjacent tools and workflows.

Equity Administration:

• Manage equity operations in partnership with Finance and outside counsel.
• Ensure accuracy in Carta, support board consents, and maintain audit readiness.
• Translate equity processes into scalable workflows aligned with private equity governance standards.

Strategic Operations & Reporting:

• Develop dashboards and metrics to measure legal performance (e.g., cycle time, equity throughput, intake trends).
• Lead operational initiatives such as playbook refreshes, tool rollouts, and knowledgebase expansion.
• Identify bottlenecks and proactively design solutions to align legal operations with company goals.

Cross-Functional Enablement:

• Act as a first-line legal liaison to GTM Operations, Finance, and People teams.
• Drive clarity around legal touchpoints and process ownership across the business.
• Train internal teams and support the adoption of legal tooling and self-service resources.

Requirements

• 6–9 years of experience in legal operations, paralegal, or program/project management roles at high-growth companies.
• Deep experience managing legal and commercial workflows at scale, including cross-functional coordination.
• Prior ownership of equity administration and corporate governance workflows in a private equity environment.
• Strong project management capabilities; certifications (e.g., PMP, Lean Six Sigma) are a plus.
• Confident communicator with strong organizational and problem-solving skills.
• SaaS or B2B tech company experience is strongly preferred.

Company Information

UserTesting is a global company trusted by over 3,000 organizations, including 75 of the Fortune 100. We help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus by providing measurable business outcomes, reducing risk, and enabling teams to deliver with confidence. Joining UserTesting means becoming part of a passionate group dedicated to transforming how companies understand and connect with their customers.

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities, and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, and abilities.