Senior Lead Instructional Designer

Responsibilities

The Senior Instructional Designer will provide leadership and mentoring to more junior designers and cross-functional team members, applying expert-level knowledge of adult learning principles and concepts, instructional design theory, learning tools, measurement, and evaluation methods. They will be responsible for creating and delivering relevant new hire, upskilling, and marketing related trainings as well as scripting/call flows for a diverse group of distribution channels, including global call centers supporting chat, telemarketing, technical issues, care, and various sales channels. This includes synthesizing, organizing, and transforming data and information into usable, logical, concise, and functional training documents/solutions, collaborating with sales, marketing, product, and other cross-functional partners to define learning needs and objectives, and establishing methods and tools to monitor learning. They will also track all work/projects through structured project plans utilizing project management tools such as Asana and Jira, identifying opportunities for continuous sales performance improvement, analyzing the functionality of available ID and facilitation tools, and maintaining and tracking learning and support materials.