Senior Lab Manager, WHOOP Doha at Whoop

Doha, Doha, Qatar

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

NoVisa

Health Technology, Wearables, ResearchIndustries

Requirements

Currently live in Doha, Qatar
3+ years of experience with luxury experience management in wellness, retail, hospitality or related industries
A passion for providing best in class experiences and efficient behind the scenes operations
Deep knowledge of local culture and ability to thoughtfully communicate localization considerations for a participant experience tailored to the WHOOP Labs Doha audience
Excellent verbal and written communication skills
Strong organizational skills, ability to plan ahead while still being flexible and able to work around challenges
Strong networking and collaboration skills, with experience training cross-functional team members on desired standards for customer interactions
Strong attention to detail
Ability to remain calm and composed in high-pressure situations, demonstrating problem-solving skills and adaptability
Knowledge or interest in technology and the wearable industry is a plus; experience using WHOOP preferred
Understanding of branding and marketing as it applies to customer experience
Passion for health and wellness
Proficiency in spoken Arabic to welcome participants and answer questions
Fluency in verbal and written English, WHOOP’s working language

Responsibilities

Collaborate with the Senior Research Recruiter to develop a vision for WHOOP Labs Doha participant experience (e.g. offered amenities, compensation redemption)
Own WHOOP Labs Doha “front of house” experience for folks coming to complete research sessions at WHOOP Labs Doha, including greeting participants, checking them in, and answering questions
Coordinate with retail staff to ensure arriving participants are supported and directed through the correct arrival flow, setting an exceptional level of customer service and making sure participants' needs are met promptly and efficiently
Work collaboratively with the WHOOP Labs teams to ensure the lab is running optimally
Own WHOOP Labs Doha communications, responding to incoming emails and messages to the lab and training others on communication processes and policies when appropriate
Maintain material inventory of lab supplies and place orders for new items as needed or requested by the lab team
Serve as an ambassador of the company, eloquently and knowledgeably answer questions about WHOOP and represent the brand at activations to support panel recruitment
Grow and manage a network of local partnerships in Doha to create new, high-impact relationships with like-minded organizations and community leaders to enhance the participant experience
Conduct regular research with existing participants and new groups to identify opportunities to improve participant experiences
Reports to the Associate Director, WHOOP Labs Doha

Skills

Key technologies and capabilities for this role

Recruitment StrategyParticipant ManagementCustomer ServiceLab OperationsInventory ManagementCommunicationTeam CollaborationResearch Coordination

Questions & Answers

Common questions about this position

Is this role remote or does it require being in Doha?

This role is based in Doha, Qatar, and the company will only consider candidates who currently live in Doha.

What qualifications are required for the Senior Lab Manager role?

Candidates need 3+ years of experience with luxury experience management in wellness, retail, hospitality or related industries, a passion for providing best-in-class experiences and efficient operations, deep knowledge of local culture, and excellent verbal and written communication skills.

What is the salary or compensation for this position?

This information is not specified in the job description.

What are the benefits or perks mentioned for this role?

This information is not specified in the job description.

Who does this role report to and what kind of collaboration is involved?

The role reports to the Associate Director, WHOOP Labs Doha, and involves close collaboration with the WHOOP Labs Boston recruitment team and local partnerships in Doha.

Whoop

Wearable fitness tracker with personalized insights

About Whoop

WHOOP offers a fitness membership that focuses on improving personal health and performance through a wearable device called the WHOOP Strap 3.0. This device continuously collects physiological data, including heart rate, sleep patterns, and recovery levels, to provide users with personalized recommendations on their daily activity, sleep needs, and readiness for performance. Unlike many competitors, WHOOP operates on a subscription model, where users pay a fee to access the membership, which includes the device and continuous insights through the WHOOP app. This model not only provides a steady revenue stream but also fosters a strong community among users, encouraging engagement through teams, challenges, and social features. The goal of WHOOP is to help users optimize their health and performance while minimizing injury risk.

Boston, MassachusettsHeadquarters

2012Year Founded

$393.7MTotal Funding

SERIES_FCompany Stage

Data & Analytics, HealthcareIndustries

501-1,000Employees

Benefits

Take Time Off: Time outside of the office is important for sleep, strain and recovery! Our PTO plan encourages members to take time off in order to come back refreshed.

Live a Healthy Lifestyle: Our competitive benefits package includes premium medical, dental, and vision coverage for employees and their dependents. Life and disability insurance are also available.

Feel Invested: In addition to a competitive base salary and 401k, you're eligible to receive stock options to share in the future of WHOOP. Work means more when you have personal stake. You have ownership in what we are building.

Eat Well: Keep hunger at bay with endless snacks in our fully stocked kitchen. Enjoy catered team lunches on Friday, and even a cold brew keg.

Know The Product: We want you to understand and experience the product firsthand. We offer you a WHOOP strap and membership at no cost.

Be Active: Take advantage of our office gym and on-site showers! WHOOP also offers a $500 yearly wellness perk for fitness classes and memberships.

Be Present: It’s important to be present when bringing home a new family member. Take care of your loved ones with 12 weeks paid parental leave, plus an additional 2 weeks to gradually return to work.

Love Where You Work: Sitting in the heart of Fenway, our beautiful office overlooks Fenway Park. A prime location for great food, not to mention catching a Sox game, too!

Work Hard, Play Harder: If we don't already have a club here that fits your lifestyle and interests, you're encouraged to start one. Share your passions with others at work, or discover new ones!

Risks

Increased competition from brands like Oura and Fitbit threatens market share.

Privacy concerns over data collection could lead to regulatory challenges.

Economic downturns may affect consumer willingness to pay subscription fees.

Differentiation

WHOOP offers 24/7 physiological data tracking with its WHOOP Strap 3.0.

The company provides personalized health insights for athletes and fitness enthusiasts.

WHOOP's subscription model includes a community aspect for user engagement.

Upsides

WHOOP's partnership with Cristiano Ronaldo boosts brand visibility and credibility.

Expansion into 56 markets enhances WHOOP's global presence and growth potential.

Collaborations with brands like Assos strengthen WHOOP's position in sports technology.

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