Senior IT Support Engineer at Simply Business

Boston, Massachusetts, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Insurtech, InsuranceIndustries

Requirements

Experienced in the administration of Google Workspace
Experienced in network administration
Experienced in the administration and maintenance of Microsoft Intune
Experienced deploying, supporting, and managing Apple MacBooks using Jamf MDM
Experienced deploying, supporting, and managing laptops running Windows 10
Experienced using service management and project management tools (such as Fresh Service and Jira)
Passionate about attention to detail and doing things the right way
Experienced in medium to large scale projects
Experienced in supporting and setting up Meeting Room AV equipment
Experienced in managing vendor relationships
Hands-on experience with Jumpcloud/OneLogin and Okta identity management (LAAS - LDAP as a service) is desirable
Experience scripting with Bash, Python, and PowerShell is desirable
Experience developing automations is desirable
Experience in Agile iterative and incremental work practices for project delivery

Responsibilities

Serving as an intermediary escalation point between our 2nd and 3rd line teams
Providing guidance and mentoring to the 1st and 2nd line teams
Assisting the Support Lead in supervising the team
Building self service solutions to help drive empowerment across the business
Working with the security team to make sure user technology is in line with the company's security standards and best practices
Owning problem records and collaborating with other teams to resolve problems as they arise
Taking budgetary responsibility for a small number of services
Working with key business stakeholders to understand requirements and implement processes or technical solutions

Skills

Key technologies and capabilities for this role

IT SupportTechnical EscalationMentoringIT Systems AdministrationTeam Support

Questions & Answers

Common questions about this position

What skills and experience are required for the Senior IT Support Engineer role?

Required experience includes administration of Google Workspace, network administration, Microsoft Intune, deploying and managing Apple MacBooks with Jamf MDM, Windows 10 laptops, and using tools like Fresh Service and Jira.

What is the salary or compensation for this position?

This information is not specified in the job description.

Is this role remote or does it require office presence?

This information is not specified in the job description.

What is the team structure and culture like for this IT Support role?

You'll report to Stuart, the BizOps Support Lead based in the UK, as part of a carefully selected global IT Support team with regular team building days to stay engaged and inspired.

What makes a strong candidate for this Senior IT Support Engineer position?

A strong candidate will have hands-on experience in Google Workspace, network admin, Microsoft Intune, Jamf MDM for Macs, Windows 10 support, and service tools like Fresh Service and Jira, plus passion for delivering brilliant customer experiences.

Simply Business

Provides tailored business insurance online

About Simply Business

Simply Business provides business insurance specifically designed for small businesses and landlords in the UK. Their offerings include various types of insurance such as public liability, professional indemnity, employers' liability, and specialized coverages like tool and van insurance. Clients can easily obtain quotes and purchase policies through their online platform, which allows for quick adjustments to coverage as business needs evolve. Unlike many traditional insurance providers, Simply Business focuses on the unique requirements of small enterprises, making the insurance process straightforward and flexible. Their goal is to be a reliable partner for small business owners, helping them protect their operations with tailored insurance solutions.

London, United KingdomHeadquarters

2000Year Founded

ACQUISITIONCompany Stage

Fintech, Financial ServicesIndustries

501-1,000Employees

Benefits

Hybrid Work Options

Mental Health Support

Flexible Parental Leave

Paid Sabbatical

Life Event Leave

Professional Development Budget

Competitive Salary

Performance Bonus

401(k) Company Match

Private Medical Insurance

Health Cash Plan

Paid Vacation

Life Assurance

Flexible Benefits Scheme

Remote Work Options

Risks

Increased competition from new insurtech startups could erode market share.

New UK CEO may lead to strategic shifts misaligned with market demands.

Acquisition by Travelers may affect Simply Business's operational autonomy.

Differentiation

Simply Business offers tailored insurance for small businesses and landlords in the UK.

Their digital-first platform simplifies the insurance buying process for clients.

Partnerships with insurers expand their range of customizable insurance products.

Upsides

Growing demand for digital insurance solutions benefits Simply Business's online platform.

Partnership with Coterie Insurance expands BOP coverage nationwide.

Focus on mental health support enhances customer loyalty and brand reputation.

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