Senior IT Project Lead (Major Incident Operator) at Medtronic

Taguig City, National Capital Region, Philippines

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Bachelor’s degree or 10+ years of equivalent IT industry service experience
8+ years of experience equivalent to SMO Lead, expert in ITIL Service management portfolio
Proficiency with ServiceNow Dashboard (adding filter, fields and custom search)
Understanding of Power BI reports and dashboards (experience is a plus)
IT Technology Certification (a plus)
Some out of hours work will be required

Responsibilities

Review, manage, update, audit ServiceNow platform tickets (Incident, Change, Problem, KB knowledge)
Perform ServiceNow advance reports, trending and analytics
Manage small to medium projects and tasks
Conduct daily IT OPS MI Team calls
Host Initial RCA transition call to problem management
Develop strategies to prevent recurring incidents
Create and conduct training
Perform debrief meetings with IT teams
Generate reports and statistics on major team performance
Interact with Global IT teams and business units to manage downtime on P2 tickets and SWAT calls for P1/P0’s
Review, manage, coordinate and educate on ITSM processes (Incident, Problem, Change, CMDB, knowledge management)
Audit/review process knowledge documents and contribute to continuous improvement in IT Operations

Skills

Key technologies and capabilities for this role

ServiceNowPower BIITILITSMIncident ManagementProblem ManagementChange ManagementCMDBKnowledge ManagementRCA

Questions & Answers

Common questions about this position

What compensation and benefits are offered for this role?

Medtronic offers a competitive salary and flexible benefits package. This position is eligible for the Medtronic Incentive Plan (MIP), a short-term incentive.

Is this position remote or does it require office work?

This information is not specified in the job description.

What skills and experience are required for the Senior IT Project Lead role?

Candidates need a Bachelor’s degree or 10+ years of equivalent IT experience, 8+ years equivalent to SMO Lead with expertise in ITIL Service management, proficiency with ServiceNow Dashboard, and understanding of Power BI reports. IT Technology Certification and PowerBI experience are pluses.

What is the company culture like at Medtronic?

Medtronic emphasizes a culture of exploration, innovation, and purpose-driven work to champion healthcare access and equity. They value employee contributions, share in success, and foster an environment where employees experiment, create, build, and improve as 'engineers at heart.'

What makes a strong candidate for this position?

Strong candidates will have 8+ years of ITIL Service management expertise equivalent to an SMO Lead, proficiency in ServiceNow and Power BI, and experience managing IT projects, processes like Incident/Problem/Change, and conducting training or RCAs.

Medtronic

Develops and manufactures medical devices and therapies

About Medtronic

Medtronic provides medical technology, services, and solutions to improve patient care. The company develops a variety of medical devices, including pacemakers, insulin pumps, surgical tools, and neurostimulation devices, which help diagnose, prevent, and treat chronic diseases. These products are used by hospitals, clinics, and healthcare professionals around the world. Medtronic stands out from competitors by investing significantly in research and development to create new products and offering additional services like training and patient management programs. The goal of Medtronic is to enhance patient outcomes and lower healthcare costs through its comprehensive range of medical solutions.

Fridley, MinnesotaHeadquarters

1949Year Founded

$3.2MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Employee Assistance Program

Wellness Program

Risks

Emerging competitors like Fire1 threaten Medtronic's heart failure management market share.

Spine biologics market growth may attract new entrants, increasing competition for Medtronic.

Recent IPOs in medtech indicate rising competition, challenging Medtronic's market position.

Differentiation

Medtronic's diverse product range spans cardiovascular, diabetes, neurological, and surgical technologies.

The company invests heavily in R&D to drive innovation in medical devices.

Medtronic offers comprehensive services, including training and technical support, enhancing product value.

Upsides

Exclusive deal with Kuros enhances Medtronic's orthopedic portfolio and market share.

Growing spine biologics market offers expansion opportunities in spinal fusion and regenerative medicine.

Balloon catheters market growth aligns with Medtronic's recent product launches, boosting cardiovascular presence.

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