Senior IT Operations Specialist at Graphite

New York, New York, United States

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

5+ years of IT operations or systems administration experience in a scaling startup or tech company
Deep knowledge of macOS management, endpoint security, and MDM solutions (e.g., Kandji, Jamf, or Mosyle)
Hands-on experience with Google Workspace, Okta, Slack, Zoom, Atlassian, and other SaaS tools
Strong understanding of networking fundamentals, AV systems, and office infrastructure
Excellent customer service and communication skills — enjoy helping others and making things easier for them
Detail-oriented, self-directed, and comfortable owning complex projects end to end
Bonus: experience supporting remote or hybrid teams and multi-office environments

Responsibilities

Own and manage a predominantly macOS environment, including configuration, deployment, and troubleshooting
Support and continually improve core SaaS platforms such as Google Workspace, Slack, Zoom, Okta, and 1Password
Maintain and support office networking, Wi-Fi, and AV systems
Partner with People Operations, Security, and Engineering to ensure smooth new-hire onboarding and offboarding
Develop, document, and improve scalable IT processes, policies, and user-facing documentation
Continuously evaluate and optimize SaaS systems, permissions, and integrations to reduce friction and enhance productivity
Troubleshoot technical issues that arise for employees
Lead small and large IT infrastructure and automation projects to support company growth

Skills

macOS

MDM

Kandji

Jamf

Mosyle

Google Workspace

Okta

Slack

Zoom

Atlassian

networking

Wi-Fi

AV systems

endpoint security

Graphite

Monitors and visualizes time-series data

About Graphite

Graphite is a software tool that focuses on monitoring and visualizing time-series data, which consists of data points collected at specific intervals. It was initially developed in 2006 and became open-source in 2008, allowing it to be widely adopted by large companies. Graphite's main function is to help businesses store, retrieve, share, and visualize their time-series data, but it does not collect data itself. Instead, it allows users to input metrics into its database, making it essential for monitoring performance metrics like application performance and database request times. Unlike many competitors, Graphite operates on both low-cost hardware and cloud infrastructure, making it accessible for various clients, including e-commerce platforms and software development communities. The company generates revenue through support services, custom development, and consulting, ensuring that businesses can maximize the use of the tool while contributing to its ongoing development.

San Francisco, CaliforniaHeadquarters

2006Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Enterprise SoftwareIndustries

1-10Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Parental Leave

Paid Vacation

Relocation Assistance

Meal Benefits

Commuter Benefits

401(k) Retirement Plan

Risks

Competition from Prometheus and Grafana with advanced features threatens Graphite.

Security vulnerabilities in open-source software pose risks if not regularly updated.

Shift towards all-in-one solutions may reduce Graphite's market appeal.

Differentiation

Graphite excels in visualizing time-series data for enterprise-level monitoring needs.

It operates efficiently on both low-cost hardware and cloud infrastructure.

Graphite's open-source model allows for cost-effective customization and integration.

Upsides

Rising demand for cloud-native tools boosts Graphite's integration capabilities.

DevOps practices increase the need for real-time monitoring, benefiting Graphite.

Open-source popularity enhances Graphite's appeal for cost-effective enterprise solutions.

Land your dream remote job 3x faster with AI

Try Jobo Free