Senior IT Engineer at Cresta

Bucharest, Bucharest, Romania

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

AI, Technology, Contact CenterIndustries

Requirements

Bachelor's degree in Information Technology, Computer Science, or a related field; advanced certifications are a plus
Minimum of 5 years of experience in IT administration, with at least 3 years in a senior or lead role, preferably within a startup environment
Extensive technical knowledge of macOS software and hardware, with a proven track record of supporting macOS in enterprise environments
Advanced knowledge of Microsoft Intune, application deployment, device management, and Windows operating systems
Advanced proficiency in administering Kandji, focusing on support and device policies, including integration with identity and access management solutions like Okta
Strong experience with cloud-based services, including Okta for identity management and Google Workspace for productivity and collaboration, demonstrating a cloud-first approach to IT infrastructure
Advanced scripting skills in languages such as Bash, Python, PowerShell, Terraform, applied to automate tasks, enhance scalability, and deliver efficient, secure results
In-depth understanding of Apple Deployment Programs

Responsibilities

Lead the management and maintenance of macOS and Windows environments, ensuring optimal performance, security, and scalability
Oversee and configure Okta for seamless single sign-on (SSO) and multi-factor authentication (MFA) across all applications
Utilize Kandji for the deployment, management, and security of all company Mac devices, implementing best practices for device lifecycle management; Microsoft Intune policy management
Manage and support Google Workspace applications, ensuring efficient communication and collaboration among team members
Develop and maintain advanced scripts and AWS Lambda functions to automate routine tasks, enhancing operational efficiency and reducing manual intervention
Design and implement integrations between various platforms and tools to streamline workflows and improve system interoperability
Establish and enforce security protocols to protect company data and ensure compliance with industry standards and regulations
Provide expert-level technical support to staff, resolving complex hardware and software issues promptly
Lead IT projects from conception to completion, including system upgrades, migrations, and the implementation of new technologies

Skills

Key technologies and capabilities for this role

macOSWindowsSystem AdministrationOktaSSOMFAKandjiMicrosoft IntuneGoogle WorkspaceAutomationScripting

Questions & Answers

Common questions about this position

What experience level is required for the Senior IT Engineer role?

Minimum of 5 years of experience in IT administration is required, with at least 3 years in a senior or lead role.

What are the key responsibilities for system administration in this role?

Lead the management and maintenance of macOS and Windows environments, ensuring optimal performance, security, and scalability.

What tools will I be working with in this position?

The role involves Okta for identity and access management, Kandji for Mac device management, Microsoft Intune for policy management, and Google Workspace for collaboration.

What is the required educational background for this job?

A Bachelor's degree in Information Technology, Computer Science, or a related field is required; advanced certifications are a plus.

What salary or compensation does this position offer?

This information is not specified in the job description.

Cresta

AI-powered coaching for sales teams

About Cresta

Cresta focuses on enhancing business outcomes through AI-powered coaching and assistance, particularly for sales teams. Its main product, Cresta for Sales, analyzes all sales conversations to identify performance gaps and provide real-time coaching, helping businesses improve their sales efficiency. This service is available on a subscription basis and is suitable for companies of all sizes across various industries. Cresta also offers a chatbot service that automates repetitive conversations, allowing sales agents to concentrate on more complex tasks. The patented Real-Time Intelligence Engine continuously learns from interactions to highlight effective behaviors, giving businesses a competitive edge. Clients have reported notable improvements, including faster response times and increased sales conversions.

Palo Alto, CaliforniaHeadquarters

2017Year Founded

$268.5MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Risks

Competition from AI giants like Google and Microsoft threatens Cresta's market share.

Rapid AI advancements may render Cresta's offerings outdated without continuous innovation.

Expansion into Romania and India may face operational challenges and increased costs.

Differentiation

Cresta's Real-Time Intelligence Engine offers unique AI-driven insights for sales improvement.

The company provides AI-powered coaching, enhancing sales team performance with real-time feedback.

Cresta's chatbot service reduces repetitive tasks, allowing agents to focus on complex issues.

Upsides

Cresta's $125M Series D funding boosts product development and market expansion.

Recognition in Forbes AI 50 list enhances Cresta's credibility and market presence.

Human-in-the-loop AI capabilities improve customer service interactions and satisfaction.

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