Senior Infrastructure Engineer at Glia

Poland

Glia Logo
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
FinTech, AIIndustries

Requirements

  • Combined 5+ years of software- and infrastructure engineering experience
  • Proven track record of leading technical projects and taking ownership of their outcomes
  • Strong understanding of software engineering fundamentals and infrastructure best practices
  • Experienced with cloud infrastructure, particularly AWS, with working knowledge of Terraform
  • Excel at networking and knowledgeable in low-level networking topics
  • Deep working knowledge of Kubernetes
  • Comfortable and knowledgeable with Linux-based systems
  • Nice to have
  • Experience with either Go or Python
  • Familiar with event-driven architecture and experience working with Kafka or RabbitMQ
  • Knowledge of authentication and authorization technologies like OAuth, OIDC, or SAML
  • Leverage AI development tools like Claude Code deliberately and effectively, understanding limitations and maintaining accountability

Responsibilities

  • Build world-class rich media solutions that power deep interactions for Glia’s customers
  • Serve as a force multiplier impacting the successful execution of the Voice+AI roadmap

Skills

Key technologies and capabilities for this role

ElixirRubyGoPythonReactJavaScriptTypeScriptAWSKubernetesDockerTerraformPostgreSQLDynamoDBRedisApache KafkaRabbitMQAmazon BedrockJenkinsGitHub ActionsArgoCD

Questions & Answers

Common questions about this position

What is the work arrangement for this role?

The role supports hybrid or remote work with processes optimized for it, but in-person connection is highly valued, especially for colleagues in Estonia who should work from the office more often than not. The team is distributed across Estonia, Portugal, and Spain in the Eastern European time zone, with engineering teams gathering in person at least twice a year, requiring travel.

What technical skills and experience are required for this Senior Infrastructure Engineer role?

Candidates need 5+ years of combined software and infrastructure engineering experience, a proven track record of leading technical projects, strong understanding of software engineering fundamentals, and familiarity with the infrastructure tech stack including AWS, Kubernetes (EKS), Docker, and Terraform.

What is the salary or compensation for this position?

This information is not specified in the job description.

What is the company culture like at Glia?

Glia fosters a culture of high employee satisfaction (98%), is certified as a Great Place to Work, and values in-person connections, ownership, lifelong learning, curiosity, and challenging ideas. The company emphasizes building relationships through team gatherings and operates with ambitious goals in AI customer service.

What makes a strong candidate for this role?

Strong candidates are driven, self-motivated individuals who take ownership, have 5+ years of software and infrastructure experience, a track record of leading projects, and a passion for learning and mastering their craft in a distributed team environment.

Glia

Digital customer service solutions for banks

About Glia

Glia provides digital customer service solutions specifically designed for financial institutions like banks and credit unions. Their platform includes various tools such as messaging, video, voice, and CoBrowsing, which allows customer service agents to interact with a customer's web browser in real-time. This technology enables financial institutions to engage with customers across multiple digital channels, allowing seamless transitions between chat, video calls, and voice calls without losing context. Glia's goal is to enhance customer service efficiency and user experience, ultimately improving customer satisfaction and loyalty. Unlike competitors, Glia focuses on the financial services sector, offering a tailored service that helps institutions modernize their customer interactions and increase online loan applications. By providing these tools as a service, Glia aims to help financial institutions deliver personalized support and boost customer retention.

New York City, New YorkHeadquarters
2012Year Founded
$147.8MTotal Funding
SERIES_DCompany Stage
AI & Machine Learning, Financial ServicesIndustries
201-500Employees

Benefits

Stock Options
Professional Development Budget

Risks

Rapid AI adoption could lead to increased competition from new entrants.
Financial institutions may develop in-house digital customer service solutions.
Increasing regulatory scrutiny on AI and data privacy could raise compliance costs.

Differentiation

Glia's ChannelLess® architecture allows seamless transitions between communication channels.
Quality AnalystGPT provides real-time insights into customer needs and trends.
Glia's AI-driven solutions enhance customer experience and operational efficiency.

Upsides

Increased demand for AI-driven customer service in the financial sector.
Growing trend of integrating AI with customer service platforms.
Expansion of digital banking services boosts demand for Glia's solutions.

Land your dream remote job 3x faster with AI