Job Description

Employment Type: Full-time Location Type: Remote Salary: Not specified

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

PLEASE NOTE: This position will include supporting our US Federal customers. This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check, and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens, or US Permanent Residents, holding a green card, will be considered.

The ServiceNow Security Organization (SSO)

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact.

What you get to do in this role:

• Work with a team of exceptional assurance engineers supporting our US Federal compliance program.
• Monitor the security tools and systems that defend ServiceNow's production and corporate environment.
• You may be called upon to assist with the deployment, integration, and initial configuration of new security solutions or enhancements to existing security solutions, including network and systems to improve overall platform security.
• Utilize a combination of engineering, security, and privacy skills to monitor ServiceNow’s controls, issues, and risk posture.
• Determine relationships between seemingly unrelated events through deductive reasoning.
• Come up with ways to do things faster, better, and more effectively.
• Respond to prospect and customer questions related to security compliance.
• Perform activities to help measure and monitor compliance with FedRAMP and DISA SRG IL4/5 requirements, as well as ServiceNow internal policies and procedures.
• Successfully managed projects and cyber risk and remediation activities across various teams within the organization and for existing/new system infrastructures and architectures.

Responsibilities

• Performs gap analyses on current state cloud environments with future compliance regulations.
• Assists in the development of ServiceNow security documentation.
• Participates in third-party audits for our US Federal environments, including coordinating subject matter expert interviews, gathering audit evidence, and facilitating audit sessions.
• Stays current with the latest FedRAMP and DoD IL4/IL5 requirements.
• Assists in the analysis and definition of security requirements.
• Facilitates audit preparation activities for US Federal Significant Change Requests.
• Identifies strategies to streamline external audit activities.
• Perform significant change request analyses and communicate technical details of changes to the government.

Qualifications

To be successful in this role:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-generated data, etc.