Senior Implementation Project Manager at Paperless Parts

Boston, Massachusetts, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

NoVisa

Manufacturing, SaaSIndustries

Requirements

8+ years of project management experience in customer-facing implementation roles at high-growth technology companies; SaaS and systems integration experience strongly preferred
Highly organized with ability to manage project timelines, scope, and budgets while thinking creatively to solve complex customer challenges
Experience in manufacturing operations, large OEMs, or STEM roles related to supply chain, ops management, engineering, or fabrication is a plus
Experience working with manufacturing firms and/or lean six sigma or process improvement experience is a plus
Proven ability to develop and deliver training programs for enterprise-level implementations
Familiarity with ERP systems and/or software integrations is a plus
Exceptional communicator and listener—able to translate technical concepts for diverse audiences from shop floor to C-suite and adapt messaging based on stakeholder needs
Strong relationship-building skills with both colleagues and executive-level customers to drive project success
Effective time management, balancing daily execution with long-term strategic initiatives
Track record of quickly learning new products and industries, and thriving in ambiguous, fast-changing environments
US Citizenship or Green Card Holder (required due to US Export Control Laws)
Full-time position based in the Boston, MA office with a hybrid schedule requiring on-site presence

Responsibilities

Manage and tailor communications across internal and customer teams through status reports, strategic meetings, and real-time problem-solving to keep stakeholders informed and engaged
Balance project timelines, resource allocation, scope, and budget with precision and accountability
Proactively manage scope, set clear customer expectations, and address scope creep directly while remaining flexible when business needs genuinely shift
Assess project health, identify risks early, and implement mitigation strategies to ensure successful delivery
Build trusted relationships with internal teams, customers, and executive sponsors through transparency, follow-through, and strategic stakeholder management
Develop deep product expertise to serve as a trusted advisor—translating customer business requirements into optimal product configurations and guiding solutions that maximize platform value and long-term success
Maintain comprehensive project documentation reflecting customer goals, timelines, scope, risks, and progress
Identify process improvement opportunities, make recommendations, and implement changes to enhance team performance
Travel to customer sites 1-3 times per month

Skills

Key technologies and capabilities for this role

Project ManagementStakeholder ManagementScope ManagementRisk MitigationBudget ManagementProduct ExpertiseCustomer ConsultingDigital TransformationChange ManagementResource AllocationStatus Reporting

Questions & Answers

Common questions about this position

Is this a remote position or does it require office presence?

This is a full-time position based in the Boston, MA office with a hybrid schedule requiring on-site presence.

What experience is required for this Senior Implementation Project Manager role?

Candidates need 8+ years of project management experience in customer-facing implementation roles at high-growth technology companies, with SaaS and systems integration experience strongly preferred. Additional pluses include experience in manufacturing operations, large OEMs, STEM roles related to supply chain or engineering, and lean six sigma or process improvement.

What is the salary or compensation for this position?

This information is not specified in the job description.

Does this role involve travel?

Yes, the role requires travel to customer sites 1-3 times per month.

What makes a strong candidate for this position?

Strong candidates have 8+ years in customer-facing project management at high-growth tech companies, SaaS/systems integration experience, manufacturing background, proven training delivery skills, and the ability to manage timelines, scope, budgets while building trusted relationships.

Paperless Parts

Cloud-based quoting software for manufacturers

About Paperless Parts

Paperless Parts provides quoting software designed specifically for manufacturers, catering to a wide range of clients from small job shops to large production facilities. The main product is a cloud-based platform that simplifies and speeds up the quoting process, enhancing accuracy. Key features of the platform include advanced analytics, collaboration tools, and a part viewer, which collectively help manufacturers optimize their operations and increase their success rates in winning quotes. Unlike many competitors, Paperless Parts operates on a subscription-based model, allowing clients to access the software for a recurring fee. The company's goal is to make manufacturing more efficient and accessible, ultimately aiming to transform the industry.

Boston, MassachusettsHeadquarters

2017Year Founded

$36.1MTotal Funding

SERIES_BCompany Stage

Industrial & Manufacturing, Enterprise SoftwareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Paid Vacation

Wellness Program

Gym Membership

Commuter Benefits

Health Savings Account/Flexible Spending Account

401(k) Retirement Plan

Employee Recognition Program

Risks

Increased competition from AI-driven platforms may erode market share.

Economic downturns could impact subscription-based revenue model.

Expansion into aerospace may face regulatory and compliance challenges.

Differentiation

Paperless Parts offers a unique AI-powered quoting tool, Wingman, enhancing efficiency.

The platform integrates seamlessly with existing ERP and accounting software for manufacturers.

Focuses on custom part manufacturing, providing tailored solutions for niche industry needs.

Upsides

Growing demand for AI in manufacturing boosts Paperless Parts' market potential.

Cloud-based solutions trend supports Paperless Parts' platform adoption and growth.

Expansion into aerospace industry offers significant market opportunities in Southern California.

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