Senior Field Technical Service Specialist at Medtronic

Taguig City, National Capital Region, Philippines

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Bachelor's Degree in Engineering or any related field
Minimum of 5 years of work experience; may require vocational or technical education or certification in addition to prior work experience
Prior experience working in a hospital setting, ICU, Operating Theatre is highly preferred
Requires knowledge of operational systems, techniques and practices typically gained through extensive experience and/or education
Good knowledge on troubleshooting methods/skills and capital equipment control
Effective verbal and written English communication skills
Ability to travel locally up to 90% of the time and regionally up to 10% of the time
Flexible working schedule based on customer requirements
Require valid local driver’s license and vehicle
Require to lift a maximum of 35kg unassisted
May be required to undergo a vaccination program

Responsibilities

Directly responsible for Navigation Large Capital systems as primary responsibility but will be cross trained on other major Capital Equipment servicing
Responsible for all aspects of equipment support performed at customer sites or prior to delivery, including pre-delivery inspection, installation, commissioning, planned maintenance, troubleshooting, assessment, breakdown repair, and in-service to customers on basic device maintenance
Effectively manage the customer expectation and compliance with customers' SLAs and safety
Able to support last minute call to attend the customer onsite calls at non-working hours
Supports minor projects, including performing tests, interpreting data, developing reports
Performs technical activities requiring considerable judgement
Has working knowledge of all products and can provide some guidance to lower level employees including 3rd party service provider engineers
Expected to independently propose solutions to problems for supervisor review
Has unsupervised interaction with customers involving simple negotiations
Obtains and provides technical information on matters of significant importance to the job area
Able to advise internal and external customers on available service options and make recommendations as a consultant
Able to assist in providing on the job guidance to other employees within job area
Acts as an escalation point for issues encountered in the field

Skills

Key technologies and capabilities for this role

Navigation SystemsCapital Equipment ServicingInstallationCommissioningPlanned MaintenanceTroubleshootingRepairCustomer ServiceSLA ManagementTechnical ReportingData InterpretationProject Support

Questions & Answers

Common questions about this position

What education and experience are required for this role?

A Bachelor's Degree in Engineering or any related field is required, along with a minimum of 5 years of work experience. Prior experience in a hospital setting like ICU or Operating Theatre is highly preferred.

How much travel is involved in this position?

The role requires the ability to travel locally up to 90% of the time and regionally up to 10% of the time.

What are the physical requirements for this job?

Candidates must be able to lift a maximum of 35kg unassisted and may be required to undergo a vaccination program.

Is on-call or flexible scheduling required?

Yes, the role requires supporting last-minute customer onsite calls at non-working hours and a flexible working schedule based on customer requirements.

What key skills make a strong candidate for this position?

Strong troubleshooting skills for capital equipment, effective verbal and written English communication, knowledge of operational systems gained through experience, and the ability to provide guidance to others and interact unsupervised with customers.

Medtronic

Develops and manufactures medical devices and therapies

About Medtronic

Medtronic provides medical technology, services, and solutions to improve patient care. The company develops a variety of medical devices, including pacemakers, insulin pumps, surgical tools, and neurostimulation devices, which help diagnose, prevent, and treat chronic diseases. These products are used by hospitals, clinics, and healthcare professionals around the world. Medtronic stands out from competitors by investing significantly in research and development to create new products and offering additional services like training and patient management programs. The goal of Medtronic is to enhance patient outcomes and lower healthcare costs through its comprehensive range of medical solutions.

Fridley, MinnesotaHeadquarters

1949Year Founded

$3.2MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Employee Assistance Program

Wellness Program

Risks

Emerging competitors like Fire1 threaten Medtronic's heart failure management market share.

Spine biologics market growth may attract new entrants, increasing competition for Medtronic.

Recent IPOs in medtech indicate rising competition, challenging Medtronic's market position.

Differentiation

Medtronic's diverse product range spans cardiovascular, diabetes, neurological, and surgical technologies.

The company invests heavily in R&D to drive innovation in medical devices.

Medtronic offers comprehensive services, including training and technical support, enhancing product value.

Upsides

Exclusive deal with Kuros enhances Medtronic's orthopedic portfolio and market share.

Growing spine biologics market offers expansion opportunities in spinal fusion and regenerative medicine.

Balloon catheters market growth aligns with Medtronic's recent product launches, boosting cardiovascular presence.

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