Senior Field Service Technician at Xylem

East Rutherford, New Jersey, United States

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$53,200 – $85,100Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Water TechnologyIndustries

Requirements

HS diploma or equivalent
2 to 5 years of technical work experience preferred
Must be able to pass a background check and pre-employment drug screen
Must have a clean driving record
Construction background is highly preferred
Electrical skills required
Mechanical/plumbing skills required
Experience with Microsoft Office including smart devices
Customer service experience
Critical thinking and troubleshooting ability
Ability to synthesize technical information and communicate it clearly
Ability to derive insight from customer experience to produce outcomes and solve moderately complex problems often in novel and unexpected ways
Lead by example
Work without direct supervision

Responsibilities

Installation, service, and maintenance of water purification equipment within the Light Industries Division, utilizing a company service vehicle
Create and maintain safe working environment and culture within the organization
Take care of company property
Demonstrates high impact culture through innovation, accountability and empowerment
Must be able to function in a team environment
Willingness to learn
Usually works with direct supervision but can work independently if needed
Travel to local branch locations from the assigned branch location

Skills

Key technologies and capabilities for this role

ElectricalMechanicalPlumbingMicrosoft OfficeTroubleshootingCustomer ServiceCritical Thinking

Questions & Answers

Common questions about this position

What is the salary range for the Senior Field Service Technician position?

The salary range is $53,200.00 - $85,100.00, with starting salary based on factors such as skills, experience, location, and market conditions.

Is this position remote or onsite?

This is an onsite position.

What skills are required for this role?

Required skills include electrical skills, mechanical/plumbing skills, experience with Microsoft Office including smart devices, customer service experience, critical thinking and troubleshooting ability.

What benefits does Xylem offer?

Benefits include health, dental, and vision insurance available on your 1st day of employment, generous retirement savings plan, generous PTO package and paid holidays, career progression and development plans, company wellness, rewards and recognition, and employee discount programs.

What makes a strong candidate for this position?

Strong candidates have 2 to 5 years of technical work experience, preferably with a construction background, a clean driving record, ability to pass background check and drug screen, and skills in electrical, mechanical/plumbing, customer service, and troubleshooting.

Xylem

Water technology solutions for sustainability

About Xylem

Xylem focuses on developing solutions to tackle global water challenges through smart technology. The company provides a range of products and services aimed at ensuring water security and sustainability. Its offerings include advanced water pumps, treatment systems, and analytical instruments, as well as hydrographic software through its HYPACK brand, which is used by clients worldwide for managing water bodies. Xylem serves various clients, including municipalities, industrial companies, and agricultural businesses, helping them manage water resources efficiently and improve water quality. Unlike many competitors, Xylem combines both hardware and software solutions, allowing for a comprehensive approach to water management. The company's goal is to promote sustainability and address environmental concerns while meeting the increasing demand for eco-friendly water solutions.

Washington, District of ColumbiaHeadquarters

2011Year Founded

$356.2KTotal Funding

IPOCompany Stage

Data & Analytics, Industrial & Manufacturing, EnergyIndustries

10,001+Employees

Benefits

Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.

Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.

Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.

Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, and Working Parents Networks.

Risks

Emerging startups using AI and IoT may threaten Xylem's market share.

Rising raw material costs could impact Xylem's profit margins.

Global semiconductor shortage may delay Xylem's smart system production.

Differentiation

Xylem offers both hardware and software solutions for comprehensive water management.

The company focuses on sustainable and eco-friendly water technology innovations.

Xylem's HYPACK software is a leader in hydrographic and dredging applications.

Upsides

Xylem's acquisition of Idrica enhances its digital water utility market presence.

Growing interest in atmospheric water harvesting opens new market opportunities for Xylem.

Integration with ElectraMet boosts Xylem's industrial sector position in metals recovery.

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