Senior Field Service Technician at Xylem

Belo Horizonte, Minas Gerais, Brazil

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Water Technology, Industrial EquipmentIndustries

Requirements

(Not explicitly stated in the job description)

Responsibilities

Attend to clients by phone to provide technical information about products
Provide remote technical support to clients, as needed
Visit clients with equipment problems, diagnose defects, and repair or send equipment for factory repairs
Analyze identified problems in relation to warranty policy
Prepare technical reports on identified problems
Provide technical support during equipment installations and start-up operations
Prepare customer service reports describing all events performed
Prepare and deliver maintenance training, internal and external
Maintain control of all technical assistance documentation
Comply with quality management, environmental, safety, and occupational health (ESH) system standards and procedures
Collaborate on maintaining quality and continuous improvement programs
Ensure the order and care of materials and equipment under their responsibility and the workplace, as well as maintain the organization of all documentation related to the work process

Skills

Key technologies and capabilities for this role

Field ServiceTechnical SupportEquipment DiagnosisRepairWarranty AnalysisTechnical ReportsInstallation SupportStartup OperationsTrainingQuality ManagementESH Compliance

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time employment opportunity.

What is the work location or remote policy for this role?

This information is not specified in the job description.

What are the main responsibilities or required skills for the Senior Field Service Technician?

Key responsibilities include providing technical support by phone and remotely, visiting clients to diagnose and repair equipment issues, preparing technical reports, conducting maintenance trainings, and ensuring compliance with quality, environmental, safety, and health standards.

What is the company culture like at Xylem?

Xylem emphasizes inclusion and belonging to drive innovation, sustainability, and exceeding customer expectations through innovative water solutions, while empowering employees in a global team environment.

What makes a strong candidate for this Senior Field Service Technician role?

Strong candidates should have technical expertise in diagnosing and repairing water equipment, experience with customer support both remotely and on-site, ability to prepare technical reports and conduct trainings, and commitment to quality, safety, and continuous improvement standards.

Xylem

Water technology solutions for sustainability

About Xylem

Xylem focuses on developing solutions to tackle global water challenges through smart technology. The company provides a range of products and services aimed at ensuring water security and sustainability. Its offerings include advanced water pumps, treatment systems, and analytical instruments, as well as hydrographic software through its HYPACK brand, which is used by clients worldwide for managing water bodies. Xylem serves various clients, including municipalities, industrial companies, and agricultural businesses, helping them manage water resources efficiently and improve water quality. Unlike many competitors, Xylem combines both hardware and software solutions, allowing for a comprehensive approach to water management. The company's goal is to promote sustainability and address environmental concerns while meeting the increasing demand for eco-friendly water solutions.

Washington, District of ColumbiaHeadquarters

2011Year Founded

$356.2KTotal Funding

IPOCompany Stage

Data & Analytics, Industrial & Manufacturing, EnergyIndustries

10,001+Employees

Benefits

Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.

Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.

Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.

Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, and Working Parents Networks.

Risks

Emerging startups using AI and IoT may threaten Xylem's market share.

Rising raw material costs could impact Xylem's profit margins.

Global semiconductor shortage may delay Xylem's smart system production.

Differentiation

Xylem offers both hardware and software solutions for comprehensive water management.

The company focuses on sustainable and eco-friendly water technology innovations.

Xylem's HYPACK software is a leader in hydrographic and dredging applications.

Upsides

Xylem's acquisition of Idrica enhances its digital water utility market presence.

Growing interest in atmospheric water harvesting opens new market opportunities for Xylem.

Integration with ElectraMet boosts Xylem's industrial sector position in metals recovery.

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