Senior ECC Training and Engagement Associate

Position Overview

• Location Type: Hybrid (Travel within Eastern or Western U.S.)
• Employment Type: Full-time
• Salary: Not specified

RapidSOS is an intelligent safety company that harnesses artificial and human intelligence to fuse life-saving data from 540M+ connected devices, apps, and sensors from 200+ global technology companies to over 21,000 public safety agencies in six countries. Whether there’s an unsafe moment or an emergency, RapidSOS Ready devices, vehicles, homes, or buildings deliver essential data to the right place when it matters most. Learn more at www.RapidSOS.com.

This role is ideal for a public safety professional who thrives on delivering engaging, in-person instruction and shaping how Emergency Communication Centers (ECCs) leverage RapidSOS UNITE's life-saving technology. You will serve as a key enabler of ECC success through educational outreach, training delivery, and technology adoption, primarily focused on RapidSOS UNITE premium modules. Your work will include traveling to ECCs across either the Eastern or Western U.S. (depending on your home base) and presenting at state and regional public safety conferences.

Requirements

• Public safety professional experience (details not specified)
• Strong communication and presentation skills
• Ability to develop and deliver engaging training programs
• Knowledge of emergency communication centers and public safety operations (assumed)
• Willingness to travel within the Eastern or Western U.S.

Responsibilities

• Develop and deliver high-quality, in-person training to Tier 1 and Tier 2 ECCs, focusing on RapidSOS UNITE premium modules.
• Utilize dynamic scenario-based learning experiences and sandbox-like environments.
• Evaluate the success of training implementation by assessing achievement of learning objectives and identifying future learning needs.
• Represent RapidSOS at state, regional, and national public safety conferences through presentations and interactive workshops.
• Collaborate with the Implementation Team to coordinate training alongside enablement and hardware installation efforts.
• Partner with ECC Engagement Managers to assess ECC needs and customize training for maximum impact.
• Develop and deliver internal training sessions for RapidSOS field teams (EEMs/Sales) via on-demand LMS and internal meetings.
• Support Sales, Implementation, and the EEM Team during contracting, implementation, and go-live events.

Application Instructions

• Not specified in the provided text. Interested candidates should visit www.RapidSOS.com to learn more and apply.

Company Information

• RapidSOS is committed to using technology to build a safer, stronger future.
• Values: Trust and safety, pioneering, urgency, and purpose over pride.
• Mission-driven, ambitious, and inclusive team.
• Intelligent safety company.