Responsibilities

The Senior ECC Training and Engagement Associate will develop and deliver high-quality, in-person training to Tier 1 and Tier 2 ECCs, focusing on RapidSOS UNITE premium modules, utilizing dynamic scenario-based learning experiences and sandbox-like environments. They will also evaluate the success of training implementation, assess achievement of learning objectives, and identify future learning needs to continuously improve training solutions. Furthermore, this role involves representing RapidSOS at state, regional, and national public safety conferences through presentations and interactive workshops, collaborating with the Implementation Team, partnering with ECC Engagement Managers, and developing internal training sessions for RapidSOS field teams (EEMs/Sales).