Senior Director, Solutions

Position Overview

• Location Type: Remote (United States) / Oakland, CA Headquarters
• Employment Type: Full-time
• Salary: Not specified

Marqeta is on a mission to change the way employees and contractors get paid. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). Today nearly 8 out of 10 Americans use a product powered by Marqeta every week. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all. We work Flexible First. This role can be performed remotely anywhere within the United States or from our Oakland, CA headquarters. We’d love for you to join us!

Position Summary

The Partner Operations team is a key division within Marqeta's broader Go-To-Market Organization, with two essential functions. The bank and network partnership teams drive global strategies to enhance our core technology and capabilities across credit, debit, prepaid card, and money movement offerings. Meanwhile, the solution design and delivery teams guide and support our customers in launching tailored, best-in-class solutions to meet their business needs.

We are seeking an experienced and visionary Senior Director of Solutions to lead and enhance our solution engineering and technical account management teams. This role will focus on driving and supporting customer-centric, scalable solutions that align with the needs of our clients and partners. The Senior Director will also be responsible for fostering continuous improvement in processes, delivering exceptional customer success, and building a high-performing, collaborative team. This role requires a strategic leader who can drive innovation while ensuring the delivery of technically sound, compliant, and impactful solutions to our customers.

The ideal candidate for the Senior Director of Solutions will be a dynamic, customer-focused leader with extensive experience in solution engineering and technical account management. They will have a proven track record of driving innovation and delivering scalable, compliant solutions that meet the unique needs of clients while aligning with business goals. This individual will be a strategic thinker who excels in building and developing high-performing teams, fostering a collaborative environment, and driving process improvements across the organization. A strong communicator, the ideal candidate will be comfortable engaging with senior leadership, cross-functional teams, and clients, using their expertise to influence decisions and ensure customer success. They will possess a strong technical background, a deep understanding of operational efficiencies, and a passion for empowering their teams to exceed performance goals and deliver out.