Senior Director, Service Excellence - Earnings (Independent Contractors) at Walmart

Bentonville, Arkansas, United States

Walmart Logo
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Retail, Gig Economy, PaymentsIndustries

Requirements

  • Proven expertise in developing and implementing business strategies across multiple domains (Finance, Technology, Operations)
  • Deep understanding of service excellence frameworks, process improvement methodologies (e.g., Kaizen, Six Sigma), and project management
  • Strong track record in contract/vendor management, driving cross-functional problem-solving, and influencing senior stakeholders
  • Experience with training program development and talent management in a large-scale, fast-paced environment
  • Ability to anticipate industry, economic, and regulatory trends and translate insights into actionable strategies

Responsibilities

  • Lead Independent contractor earnings operations — ensure accuracy, timeliness, compliance, and scalability through standardized processes, automation, and performance metrics
  • Oversee earnings disbursement and tax functions — manage operations, systems, reporting, and controls to meet regulatory obligations across markets
  • Drive continuous improvement — apply Lean/Six Sigma principles, strengthen controls, and build a culture of operational excellence
  • Establish strong data governance — ensure integrity, security, and auditability of contractor earnings data in partnership with tech and compliance teams
  • Develop people and partnerships — build high-performing teams, resolve complex challenges, and maintain strong stakeholder and community engagement

Skills

Six Sigma
Lean
Kaizen
Process Improvement
Project Management
Contract Management
Vendor Management
Data Governance
Finance
Operations
Earnings Calculation
Tax Compliance
Automation
Performance Metrics

Walmart

Global retail chain offering affordable products

About Walmart

Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.

Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees

Benefits

PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans

Risks

Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.

Differentiation

Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.

Upsides

Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.

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