Senior Director, Professional Services at Highspot

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Sales Enablement, SoftwareIndustries

Requirements

Seasoned, hands-on executive capable of operating at both strategic and executional levels
Experience driving delivery excellence, financial performance, and cross-functional alignment with Sales, Customer Success, Product, and GTM Operations

Responsibilities

Define and execute the global Professional Services strategy aligned to Highspot’s imperatives
Build a unified, scalable services operating model across Engagement Management (EM), Implementation (IM), Advisory Services, and Technical Account Management (TAM) — balancing delivery quality, efficiency, and profitability
Partner with Sales and Customer Success Services (CSS) leadership to evolve service offerings that accelerate time-to-value, adoption, and expansion within the customer base
Champion a culture of operational simplicity, accountability, and readiness — ensuring the organization delivers at the “last mile” with precision and speed
Lead all service delivery motions, from initial implementation to ongoing advisory and technical enablement
Establish clear success metrics for project quality, time-to-value, and customer satisfaction
Standardize implementation methodologies and governance frameworks to ensure consistent, high-quality outcomes globally
Scale the TAM function to deliver proactive technical guidance, integration success, and early risk detection across the customer lifecycle
Drive continuous improvement in delivery tools, playbooks, and knowledge management
Forecast and manage capacity planning, balancing global demand and delivery efficiency
Partner with Finance and Sales to improve services forecasting, attach rates, and backlog management
Collaborate closely with CSS, Product, and GTM teams to ensure product readiness, seamless customer handoffs, and feedback loops for continuous improvement
Act as a strategic advisor to Product and Engineering on customer implementation and adoption patterns
Partner with Enablement and Operations to uplevel technical and consulting skills across the organization
Serve as executive sponsor for strategic implementations and escalations
Lead, mentor, and grow a diverse, high-performing global team of Engagement Managers, Implementation Consultants, Advisory Leads, and TAMs
Build leadership bench strength, ensuring clear career paths and succession planning across functions
Instill a culture of excellence, inclusion, and accountability focused on customer value and team performance

Skills

Key technologies and capabilities for this role

Professional ServicesEngagement ManagementImplementationAdvisory ServicesTechnical Account ManagementStrategic LeadershipDelivery ExcellenceFinancial PerformanceCross-Functional AlignmentSales EnablementOperating ModelCustomer Success

Questions & Answers

Common questions about this position

What is the employment type for this Senior Director role?

This is a full-time position.

Is this role remote or does it require office presence?

This information is not specified in the job description.

What experience level is required for this position?

The role requires a seasoned, hands-on executive who can operate at both strategic and executional levels.

What is Highspot's company culture like?

Highspot focuses on creating equitable workspaces where everyone feels a deep sense of belonging, is empowered to be an agent of change, and can transform themselves, their workplace, and their world. They emphasize authentic representation of values and building breakthrough software with a spark of magic.

What makes a strong candidate for this Senior Director role?

A strong candidate is a seasoned executive with hands-on leadership in professional services, capable of strategic vision, delivery excellence, financial management, and cross-functional partnerships across Sales, Customer Success, Product, and GTM teams.

Highspot

AI-powered sales enablement platform

About Highspot

Highspot provides a sales enablement platform that helps sales teams improve their productivity and efficiency. Its main product, Highspot Copilot, is an AI-powered digital assistant that delivers the right content to sales representatives at the right time, enhancing their ability to engage and convert potential buyers. The platform supports sales teams by managing sales content, preparing reps for different selling scenarios, and facilitating personalized interactions through digital sales rooms. Highspot also includes features for onboarding and training sales reps, ensuring they are well-prepared for real-world situations. Unlike many competitors, Highspot focuses on driving measurable outcomes such as increased win rates and reduced ramp time for sales reps. The goal of Highspot is to empower sales teams to close deals more effectively and generate higher revenue.

Seattle, WashingtonHeadquarters

2012Year Founded

$625.1MTotal Funding

SERIES_FCompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Medical, dental, vision, disability, & life benefits

Group Retirement Savings Plan (RRSP)

Matching employer contributions (DPSP) with immediate vesting

3 Weeks of Paid Vacation

Generous Holiday Schedule

Quarterly Recharge Fridays

Flexible work schedules

Professional development opportunities

Discounted ClassPass membership

Access to coaches & therapists

2 Volunteer days per year

Risks

Highspot faces competition from larger rivals like Salesforce and Oracle.

Recent layoffs may impact Highspot's operational efficiency and innovation.

Reliance on AI technologies exposes Highspot to data privacy and ethics concerns.

Differentiation

Highspot offers a unified sales enablement platform with AI-driven features.

The platform integrates content management, training, and engagement intelligence for sales teams.

Highspot Copilot enhances sales productivity with AI-powered digital assistance.

Upsides

Highspot is recognized as a leader in the Forrester Wave report Q3 2024.

The partnership with Krisp enhances voice productivity in remote sales environments.

Highspot's Meeting Intelligence improves real-world coaching for better sales outcomes.

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