Senior Director, Product Management – Service & Claims at Northwestern Mutual

Milwaukee, Wisconsin, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, InsuranceIndustries

Requirements

Bachelor's degree or equivalent technical, business or financial field experience
15+ years of working as a product manager on technology-powered product teams
Working knowledge of modern techniques in product discovery and delivery
Excellent written communication skills

Responsibilities

Lead teams of product managers and technical business analysts on empowered cross-functional teams to solve hard problems for customers and the business
Collaborate with Directors in Engineering, Design, Service, Sales, and Claims on strategy, vision, building, and maintaining digital products
Lead continued efforts of a large-scale service organization transformation
Set the long-term (2-3 years) vision of a product portfolio (multiple products), including funding and business outcomes; cultivate understanding and champion the strategy
Set product objectives and key results (OKRs) for the product portfolio and align functions like engineering, design, finance, marketing, service, and sales around measurable goals
Specify market needs for existing and future products based on research; use data and marketplace research to prioritize, create complex business cases with enterprise dependencies, and lead development/implementation of complex product strategies for internal/external customers
Provide high-level roadmap direction illustrating epics and features across a portfolio of products/platforms and integration with cross-functional efforts
Deepen partnerships with key enterprise functions through shared outcomes, leadership communications, buy-in, and ongoing stakeholder management
Foster an engaging environment, encourage accountability and development, break down barriers, align passion to business outcomes, grow talent, solve talent gaps, turn challenges into opportunities, resolve conflicts, and drive high-performing teams with expertise, energy, and empathy
Build a culture of data-driven decisions, influence stakeholders, and combine data across products/departments for broader insights
Architect teams by identifying needed people/skills, building/changing teams, and recruiting internal/external resources
Set long-term goals for product portfolio and team members; ensure accountability for tracking progress against key results and balancing priorities with corporate initiatives or new products
Oversee team's product requirements, evaluate quality, teach/lead on writing requirements, and use them to build products
Identify/validate problems/opportunities for multiple user groups/scenarios, align stakeholders, document high-level business requirements, and manage vendor relationships, RFPs, or POCs
Collaborate cross-functionally with business partners and executives in engineering, marketing, design, and sales for smooth product activities

Skills

Product Management

Vision Setting

OKRs

Market Research

Business Cases

Roadmapping

Stakeholder Management

Leadership

Team Leadership

Cross-functional Collaboration

Strategy

Digital Products

Northwestern Mutual

Provides financial security services, and wealth management

About Northwestern Mutual

Northwestern Mutual offers personalized financial planning, life insurance, and investment services, leveraging leading-edge technology to manage over $125 billion in client assets for more than 4.5 million clients.

Milwaukee, WisconsinHeadquarters

1856Year Founded

N/ACompany Stage

Consulting, Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Growing your Career

Compensation & Time Off

Insurance plans

Health Savings Account

Wellness programs & resources

401(k) plan and cash balance contributions

Risks

Fintech platforms like Carefull challenge traditional financial advisory services.

Internal competition may arise from Wellthi's focus on the Black community.

Customer dissatisfaction may grow due to increased retirement age expectations.

Differentiation

Northwestern Mutual maintains the highest financial strength ratings in the industry.

The company launched 'The Great Realization' campaign to refocus customer priorities.

Northwestern Mutual offers a unique Long-Term Advantage product with life insurance benefits.

Upsides

The aging population increases demand for retirement planning and long-term care solutions.

Partnerships with tech firms enhance Northwestern Mutual's data analytics capabilities.

Digital transformation in insurance leads to more personalized customer experiences.

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