[Remote] Senior Director, Product Management at Jobber

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Home Services, SaaS, TechnologyIndustries

Requirements

Experience leading product management teams for a multi-product portfolio with revenue, retention, and monetization impact
Strong commercial rigor, product intuition, and deep customer empathy
Ability to conduct broad and deep customer discovery
Proven strategic leadership in defining and executing multi-year product strategies
Expertise in balancing investments across mature products, new segments, and 0→1 opportunities
Strong cross-functional collaboration skills with Engineering, Design, Analytics, Marketing, Sales, and Customer Success
Ability to integrate AI into customer-facing experiences
Experience influencing pricing, packaging, and value communication
Excellent communication skills for articulating product vision, decisions, and results to leadership and stakeholders
Eligible to work remotely in Canada or specified US states (California, Colorado, Georgia, Maryland, Massachusetts, Minnesota, New Jersey, New York, Texas, Utah)

Responsibilities

Develop and execute a bold, multi-year strategy for Jobber’s marketing and sales tools portfolio
Balance investment across improvements to mature products, expansion into new segments, and major 0→1 opportunities
Conduct broad and deep customer discovery to understand how service providers attract and win jobs, and convert insights into strategy and product direction
Partner closely with Engineering, Design, Analytics, Marketing, Sales, and Customer Success to identify gaps, shape product capabilities, and bring offerings to market
Work with product marketing and GTM partners to drive adoption, attach, and overall commercial performance
Communicate product vision, decisions, and results clearly to leadership and cross-functional stakeholders
Champion the voice of the customer and define workflows that help service providers get noticed online, earn trust, and convert leads more effectively
Establish strong feedback loops to iterate quickly and deliver high-quality, intuitive product experiences
Integrate AI meaningfully into customer-facing experiences to help service providers market and sell with greater efficiency and consistency
Deliver measurable business impact by scaling adoption, engagement, and retention across the portfolio
Influence pricing, packaging, and value communication to ensure clear ROI for customers and revenue growth for Jobber
Maintain a balanced portfolio that supports short-term goals while building long-term foundations

Skills

Key technologies and capabilities for this role

Product ManagementMarketing ToolsSales ToolsLead ManagementAIVision DefinitionStrategy ExecutionSmall Business SaaS

Questions & Answers

Common questions about this position

Is this a remote position?

Yes, this is a remote-first role open to candidates in Canada or specific US states including California, Colorado, Georgia, Maryland, Massachusetts, Minnesota, New Jersey, New York, Texas, and Utah.

What is the salary range for this position?

This information is not specified in the job description.

What skills are required for the Senior Director, Product Management role?

The role requires commercial rigor, strong product intuition, deep customer empathy, strategic leadership to develop multi-year strategies, and the ability to conduct customer discovery and lead cross-functional teams.

What is the company culture like at Jobber?

Jobber's culture emphasizes transparency, inclusivity, collaboration, and innovation, and has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and Deloitte’s Technology Fast 50™.

What makes a strong candidate for this role?

Strong candidates will have experience leading product teams, defining multi-year strategies for marketing and sales tools, balancing investments across mature and new products, and partnering cross-functionally with deep customer empathy.

Jobber

SaaS platform for home service management

About Jobber

Jobber provides software solutions tailored for home service businesses, helping them manage operations like quoting, scheduling, invoicing, and payment collection. The platform operates on a subscription model, allowing small to medium-sized businesses in industries such as cleaning, landscaping, plumbing, and HVAC to access its features for a recurring fee. Jobber simplifies the management process, making it easier for businesses to serve their customers. It includes a mobile app and offers unlimited one-on-one support, along with resources like salary reports to assist in hiring. Jobber's goal is to enhance the efficiency and effectiveness of home service businesses.

Edmonton, CanadaHeadquarters

2011Year Founded

$180.7MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Parental Leave

Professional Development Budget

Wellness Program

Risks

Increased competition from AI-driven platforms may reduce Jobber's market share.

Economic fluctuations could impact small businesses' ability to afford Jobber's services.

Integration issues with third-party services may lead to customer dissatisfaction.

Differentiation

Jobber offers a comprehensive SaaS platform for home service businesses.

The platform integrates AI tools like Jobber Copilot for enhanced decision-making.

Jobber's subscription model includes features like quoting, scheduling, and invoicing.

Upsides

Jobber's AI-powered Copilot enhances business strategies and operations.

The partnership with Stripe offers embedded financial services for better cash flow management.

Jobber's new marketing tools help businesses grow through online reviews and campaigns.

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