Senior Director, Head of Customer Support at Babylist

Yes, this is a remote position with flexibility, though the team comes together twice a year—once as a company and once by department—for offsites to collaborate and build relationships.

This information is not specified in the job description.

The role requires 8-10+ years of experience managing and scaling teams in user-obsessed customer operations within a fast-paced, consumer-tech environment.

Babylist emphasizes real connection across multiple time zones, remote flexibility, and in-person offsites twice a year to collaborate, build trust, and strengthen relationships, with a guiding principle of 'We Love Our Users.'

A strong candidate is a data-driven builder with a strong sense of ownership, experience in change management, the ability to balance short-term efficiency with long-term strategy, and skills in designing scalable systems while collaborating across teams.