Senior Director, Commercial Operations at Axon

Amsterdam, North Holland, Netherlands

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Public Safety, Technology, SaaSIndustries

Requirements

Ability to lead and optimize global Quote-to-Cash processes for exceptional customer contract, quoting, and billing experience while driving timely cash collection and scalable business growth
Experience overseeing Deal Enablement, Quoting, Billing, Cash Collection, and Customer Case management functions
Capability to serve as a critical partner to Sales, Finance, Legal, IT, and Customer Success, shaping deal governance, pricing execution, and customer experience standards
Customer-centric mindset and ability to act as a trusted, value-driven partner to cross-functional teams
Skills in policy development, process design, operational excellence, and change management
Expertise in enhancing sales experience through simplifying touchpoints, creating clear engagement channels, and defined ownership
Ability to serve as a dedicated Commercial Operations partner to Sales leadership, driving accountability, responsiveness, and deal facilitation
Proficiency in implementing integrated deal review processes for improved forecasting accuracy, planning, and visibility
Knowledge to increase Quote-to-Cash accountability, deal accuracy, and execution speed while reducing friction

Responsibilities

Lead the Deal Enablement and Quoting Functions aligned to a specific Sales end market: oversee quoting operations, ensure accuracy per Sales and Customer requirements and compliance with pricing and revenue recognition standards, define and monitor quoting SLAs, drive improvements to quote accuracy and approval workflows
Drive the End-to-End Quote to Cash Lifecycle: lead teams responsible for quoting, contract management, billing, collections, and case resolution, ensure accuracy, efficiency, and transparency, maintain ownership of core operational metrics (quoting SLA adherence, billing accuracy rate, cash collection targets, DSO, customer case SLA compliance)
Enhance Deal Quality and Negotiation Outcomes: provide strategic oversight of deal negotiation and structuring to align commercial terms with financial goals and risk policies, partner with Sales, Legal, Finance, and Revenue Recognition leadership

Skills

Quote-to-Cash

Deal Enablement

Quoting

Billing

Cash Collection

Customer Case Management

Process Simplification

Change Management

Deal Governance

Pricing Execution

Contract Lifecycle Management

Sales Operations

Cross-Functional Collaboration

Axon

Public safety technology for law enforcement

About Axon

Axon provides technology solutions aimed at improving public safety and law enforcement effectiveness. The company offers a range of products, including TASER devices, body-worn cameras, and in-car video systems, which help law enforcement agencies capture and manage evidence. Additionally, Axon provides software solutions for evidence management and real-time situational awareness, operating on a subscription model that generates recurring revenue. Unlike many competitors, Axon combines hardware and software offerings, allowing for a comprehensive approach to public safety technology. The goal of Axon is to enhance safety, accountability, and operational efficiency for law enforcement and public safety organizations worldwide.

Scottsdale, ArizonaHeadquarters

1993Year Founded

$246MTotal Funding

IPOCompany Stage

Government & Public Sector, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Medical, Dental, Vision

Fitness Programs

Mental Health

Pre-Tax Savings (401k, HSA, FSA)

Annual Bonuses

Stocks

Remote Work

Paid Time Off

Parental Leave

Room to Grow

Leadership Development Program

Learning and Development

Risks

Legal challenges over body camera compatibility may impact Axon's market position.

Integration of Dedrone may pose operational and financial challenges for Axon.

Increased competition from technology partners in Verkada's program could affect Axon's market share.

Differentiation

Axon leads in public safety tech with TASERs, body cameras, and evidence management.

Axon's SaaS model ensures recurring revenue through cloud-based evidence management solutions.

Axon's acquisition of Dedrone enhances its drone security capabilities, setting it apart.

Upsides

Axon's collaboration with Carbyne enhances situational awareness and emergency response.

The Dedrone acquisition expands Axon's market in drone security and airspace protection.

Strategic partnerships, like with Verkada, increase Axon's market reach and integration capabilities.

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