Senior Director of UX Product Design
Apollo.ioSalary not specified
Full Time
Senior (5 to 8 years)
Senior Director, Commercial Card Experiences Design at Capital One
New York, New York, United States
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Banking, Financial Services, FinTechIndustries
Requirements
- Senior Director level experience as a People Leader
- Expertise and leadership in product design, including interaction, visual, and service design
- Ability to lead a talented, cross-disciplinary team of design leaders and designers
- Deep collaboration skills with research teams, Product, and Technology leadership
- Experience identifying and advocating for high-leverage opportunities with executive stakeholders
- Capability to lead high-impact, highly complex design projects driving experience excellence and business outcomes
- Proficiency in envisioning, designing, delivering, and optimizing experiences across channels (web, mobile, human-to-human) and emerging technologies (e.g., agentic AI)
- Understanding of commercial card experiences, including onboarding/managing business teams, credit cards, rewards, payments, vendor management, spend controls, ERP/accounting/HR integrations, corporate cards, and digital wallets
Responsibilities
- Lead the Commercial Card Experience team within the Experience Design organization
- Deliver software suites that help businesses run operations confidently, through spending time with financial managers/operators, understanding needs, co-creating solutions, and celebrating successes
- Identify and advocate for high-leverage opportunities with executive stakeholders
- Lead high-impact, highly complex design projects that set the bar for experience excellence and drive business outcomes
- Envision, design, deliver, and optimize experiences across channels and emerging technologies for products like business credit cards, rewards, payments, vendor management, spend controls, ERP integrations, cashflow monitoring, insights, corporate cards, and digital wallets
- Elevate the quality and maturity of the design practice at Capital One
- Oversee and optimize the use of tools, platforms, frameworks, and design systems in collaboration with cross-functional partners
Skills
Product Design
Experience Design
UX Design
Design Leadership
User Research
Prototyping
Digital Design
Service Design
User-Centered Design
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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