Director of Operations
Offchain LabsSalary not specified
Full Time
Expert & Leadership (9+ years), Senior (5 to 8 years)
Senior Director, Business Operations - Capital One Travel at Capital One
McLean, Virginia, United States
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Travel, Financial Services, TechnologyIndustries
Requirements
- Experienced leader with a blend of operations and product experience
- Passionate about innovation, continuous improvement, and quality
- Deep experience in a variety of operational areas across financial services and Travel
- Strong analytical skills
- Attention to detail
- Collaborative partnership skills
- Strong stakeholder management
- Works well in rapid change and growth
- Flexibility and adaptability in a dynamic environment
- Strong communication skills
- Flexible thinker, able to apply experience to new contexts
- Willing to jump in and solve pressing issues
- Thrives in a startup-like environment with constant prioritization
- Demonstrated ability to create inclusive and empowered teams
- Track record of delivering complicated results within tight timelines
Responsibilities
- Lead a team responsible for end-to-end business processes (e.g., tax, accounting, risk, compliance)
- Partner with finance, Legal, and Enterprise Supplier Management teams
- Strategically build and manage the foundation for innovation and scaling
- Define and improve processes while collaborating with leaders to impact business bottom line
- Support Capital One Travel’s well-managed agenda by aiding in risk assessments, problem solving to remediate issues, create efficiencies, and reduce risk
- Provide subject matter expertise on processes and the Travel business when representing the team across the enterprise
- Collaborate with Capital One Travel team to advise on risk, process, and data management requirements for new initiatives and enterprise requests
- Create processes for new intents, initiatives, and enterprise requests
Skills
Business Operations
Process Improvement
Stakeholder Management
Risk Management
Compliance
Analytical Skills
Team Leadership
Strategic Planning
Finance Collaboration
Legal Partnership
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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