Senior Director, AI Product Management at Visa

Austin, Texas, United States

Visa Logo
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Payments, Fintech, TechnologyIndustries

Requirements

  • 12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA/JD/MD), or a minimum of 5 years of work experience with a PhD
  • Experience with AI/ML required
  • Preferred: 15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience
  • Bachelor’s degree with 12 or more years of experience or advanced degree with 10 or more years
  • Experience with Gen AI

Responsibilities

  • Define tactical roadmaps and product requirements based on client needs and leadership strategy
  • Establish detailed business specs, user stories, and acceptance criteria for new and existing products
  • Partner with UX/CX teams to ensure requirements meet design standards
  • Monitor platform performance, analyze trends, and lead customer experience initiatives
  • Collaborate cross-functionally (Client Services, Product, Tech, UX) on milestones and delivery
  • Manage post-release metrics and feedback in partnership with marketing and client success
  • Analyze data for actionable insights and operational improvements
  • Identify product gaps and lead solution development
  • Support internal teams to streamline product rollouts
  • Drive clear product documentation (Product Guides, Integration Guides, Release Notes)

Skills

AI
Product Management
AI/ML
Product Requirements
Client Services
Digital Platforms
Self-Service Solutions
Disputes Management

Visa

Global digital payment network provider

About Visa

Visa operates a global digital payment network that facilitates electronic payments for millions of people daily. The company connects consumers, businesses, financial institutions, and governments, allowing them to make transactions using Visa cards. Each time a card is used, Visa earns money through transaction, service, and data processing fees. Unlike many competitors, Visa focuses on expanding access to financial services for underserved communities and supporting local economies. The company's goal is to promote financial inclusivity and drive sustainable commerce, ensuring that more people can participate in the global economy.

San Francisco, CaliforniaHeadquarters
1958Year Founded
$55.8MTotal Funding
ANGEL_INDIVIDUALCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees

Benefits

Health Insurance.
Life Insurance.
Dental Insurance.
Disability Insurance.
Accidental Death & Dismemberment Insurance.

Risks

CBDCs could reduce reliance on Visa's payment network.
'Buy Now, Pay Later' services may decrease traditional credit card transactions.
Fintech startups offering zero-fee transactions could pressure Visa's revenue model.

Differentiation

Visa operates a global digital payment network connecting millions daily.
The company focuses on financial inclusivity and sustainability in its operations.
Visa collaborates with central banks on Central Bank Digital Currencies (CBDCs).

Upsides

Visa's partnership with fintechs enhances cross-border payment solutions.
Adoption of blockchain technology could revolutionize digital payments.
AI-driven fraud detection systems are reducing fraudulent activities.

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