Senior DevOps Engineer at LivePerson

Sofia, Sofia City Province, Bulgaria

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

5+ years in DevOps, Cloud, or SRE roles
Strong experience with GCP, Kubernetes (GKE), IAM, Cloud Storage, VPC networking, security best practices, and Terraform
Proven CI/CD expertise (GitLab, Jenkins) and scripting in Bash, Python, or Go
Hands-on work with monitoring tools (Prometheus, Grafana)
Ownership mindset, focus on quality, and continuous improvement
Proficiency in Infrastructure as Code (IaC) using Terraform
Experience with CI/CD tools such as GitLab or Jenkins, including automation of build and deployment workflows
Strong background in monitoring and logging (e.g., Prometheus, Grafana, Elastic)
Nice to have
Experience with ScaleOps or other cloud automation/orchestration platforms
Familiarity with multi-cloud environments (AWS, Azure)
Experience with Ansible or other configuration management tools
Experience with FluxCD or other Continuous Delivery tools
Experience with Cilium/Calico or other K8s CNI tools
Experience with Istio or other Service Mesh for K8s tools
Experience with External Secret Operator or other K8s secret management tools

Responsibilities

Mentor DevOps engineers and promote a culture of automation and innovation
Design and implement scalable automation for infrastructure and deployments across GCP and on-prem
Architect secure, compliant environments using Terraform, Vault, and GKE
Manage and harden Kubernetes clusters; automate Vault policies and secret management
Build and enhance CI/CD pipelines (GitLab or Jenkins) for secure, efficient delivery
Optimize performance, cost, and developer productivity through automation
Improve observability, reliability, and incident response under the “You Build It, You Run It” philosophy
Manage and secure Kubernetes (GKE and on-prem) clusters, ensuring proper configuration, access control, and scalability
Configure and maintain HashiCorp Vault for secure management of secrets and sensitive data
Implement Vault policies and access controls to safeguard secrets and enforce least-privilege principles
Build and maintain CI/CD pipelines integrating GCP, Kubernetes, and Vault for automated, secure deployments
Monitor, troubleshoot, and optimize cloud and on-prem environments using observability tools
Participate in on-call rotations and drive continuous improvement under our “You Build It, You Run It” philosophy

Skills

Terraform

Vault

GKE

Kubernetes

GitLab

Jenkins

GCP

LivePerson

Digital customer engagement and communication tools

About LivePerson

LivePerson provides businesses with tools to engage with their customers through digital channels. Their main product, LiveEngage, facilitates real-time interactions via live chat, messaging, and AI-driven bots across various platforms like websites, mobile apps, and social media. LivePerson's subscription-based model allows clients to access a suite of tools, including APIs and SDKs, to manage customer interactions and analyze performance. Unlike competitors, LivePerson focuses on enhancing customer experience with features like "click to message" and "click to chat," which enable direct communication from digital platforms. The company's goal is to improve customer service and engagement for businesses, ultimately leading to increased sales and satisfaction.

New York City, New YorkHeadquarters

1995Year Founded

$40.5MTotal Funding

IPOCompany Stage

Data & Analytics, Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

401(k) Retirement Plan

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Family Planning Benefits

Fertility Treatment Support

Professional Development Budget

Tuition Reimbursement

Wellness Program

Mental Health Support

Flexible Work Hours

Remote Work Options

Employee Stock Purchase Plan

Risks

Emerging AI platforms could erode LivePerson's market share with competitive pricing.

Rapid AI advancements may require significant R&D investment to maintain competitiveness.

Data privacy concerns and regulatory changes could impact LivePerson's operations.

Differentiation

LivePerson's Conversational Cloud platform offers seamless AI-driven customer engagement solutions.

The company partners with industry leaders like Telnyx to enhance real-time communication.

LivePerson's subscription-based model ensures a steady revenue stream from diverse industries.

Upsides

Increased adoption of AI-driven solutions boosts LivePerson's market presence.

Recognition in Inc.'s 2024 Power Partner Awards enhances LivePerson's B2B reputation.

Partnerships with companies like Capitec expand LivePerson's customer service capabilities.

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