Database Reliability Engineer (DBRE)

Salary: $146,000 - $162,000 a year

Employment Type: Full-Time

Position Overview

At PointClickCare, our mission is to help providers deliver exceptional care, and this starts with our people. As a leading, founder-led, and privately held health tech company, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

PointClickCare empowers its people to be the architects of a smarter healthcare future, one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. This commitment begins with our hiring practices, where we seek AI expertise that complements our mission, and continues with ongoing investment in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare so it doesn’t just survive, it thrives.

To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

The Database Reliability Engineer (DBRE) is responsible for managing, building, maintaining, monitoring, and troubleshooting the cloud-based database infrastructure that our mission-critical SaaS application runs on. The DBRE role is also responsible for improving processes via automation/coding to reduce toil. They will be liaising with engineering and SRE teams to aid in bringing new products to market that require database support.

Responsibilities

• Work on observability of relevant database metrics and ensure desired database objectives are met.
• Collaborate with the DBA team to identify areas of toil and implement automations/processes to help manage PCC's database systems at scale.
• Implement a data-driven approach to performance and availability improvements for stakeholder database systems.
• Provide database expertise to engineering and SRE teams, including reviewing database migrations, queries, performance optimizations, and standardizing configurations and deployments of new database systems.
• Assist the DBA team in performance troubleshooting and root cause analysis.

Qualifications and Skills

• 7+ Years working with relational database systems (3+ at a Senior, Lead, or Architect level).
• 2+ years in a DBRE or SRE role.
• Experience working in the cloud (AWS, GCP, or Azure).
• Coding and Automation Experience.
• Experience working with Infrastructure as Code (IaC) tools such as Ansible, Terraform.
• Experience working with source control such as GIT.
• SQL Server experience preferred; MySQL, PostgreSQL are nice to haves.
• Experience working with VLDBs (1+ TB) and managing a large number of databases (100+).
• Proficiency in languages such as Powershell, C#, SQL, Python.

Additional experience with the following tools/systems is a plus: Git, Jira, Azure Data Factory, DataBricks, Grafana, InfluxDB, and flavors of NoSQL databases.

Note: Some on-call or after-hours work will be required.

Company Information

At PointClickCare, base salary is one of the many components that make up our total rewards package. The CAD base salary range for this position is as follows: