Senior Data Scientist at Decagon

San Francisco, California, United States

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$250,000 – $300,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Conversational AIIndustries

Requirements

Candidates should have advanced proficiency in SQL and Python, with a solid foundation in statistics and experimental design. A minimum of 5 years of experience in data science, product analytics, or a related field at a high-growth or scaled technology company is required. Strong ability to structure ambiguous problems, translate them into analytical approaches, and deliver business impact through data, along with excellent communication skills and experience influencing stakeholders, are essential.

Responsibilities

The Senior Data Scientist will conduct deep-dive analyses using advanced statistical methods on user behavior, product performance, and business outcomes to surface actionable insights. They will enhance and extend Decagon’s data models, metrics, and dashboards, and design, implement, and analyze controlled A/B test experiments. This role involves collaborating with Product and Engineering to embed experimentation and measurement best practices, building and improving Decagon’s data stack, and communicating findings clearly to executives and cross-functional stakeholders to influence strategic decision-making. The Senior Data Scientist will also be the primary driver of experimentation culture at Decagon.

Skills

Statistical Analysis

A/B Testing

Data Modeling

Data Analysis

Experimental Design

Decagon

Generative AI solutions for customer support

About Decagon

Decagon.ai provides generative AI solutions designed to improve customer support and operational efficiency for various clients, from large enterprises to growing startups. Their tools automate complex data processes, helping businesses identify themes, detect anomalies, and extract valuable insights from customer interactions. The AI-powered assistance offered by Decagon.ai takes care of routine tasks and learns from human agents, which boosts productivity and enhances customer satisfaction. Unlike many competitors, Decagon.ai focuses on deeply integrating its scalable solutions with clients' internal systems, ensuring smooth automation and support. The company operates on a subscription-based model, allowing clients to access their AI tools and support services. Notable clients include Bilt, Fourthwall, and Vanta, who utilize Decagon.ai's technology for automating ticketing, supporting creators, and improving pre-sales processes.

San Francisco, CaliforniaHeadquarters

2023Year Founded

$97.3MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Meal Benefits

Risks

Increased competition from AI giants like OpenAI and Google threatens Decagon's market share.

Over-reliance on key clients like Bilt and Vanta poses a potential business risk.

Rapid technological advancements could render Decagon's solutions obsolete without continuous innovation.

Differentiation

Decagon.ai offers AI solutions that enhance customer support and operational efficiency.

Their AI-powered agent assistance handles mundane tasks, improving productivity and satisfaction.

Decagon.ai's tools automate complex data processes, unlocking valuable insights from interactions.

Upsides

Increased demand for AI-driven customer support solutions enhances Decagon's market potential.

Growing interest in AI automation tools boosts Decagon's client acquisition opportunities.

Shift towards subscription-based AI services aligns with Decagon's scalable business model.

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