Senior Data Center Operations Engineer

Employment Type: Full-time Location Type: On-site (Durham, NC) Salary: Not Specified

Company Description

ServiceNow, founded in San Diego, California in 2004 by Fred Luddy, is a global market leader in providing AI-enhanced technology solutions. We serve over 8,100 customers, including 85% of the Fortune 500®, with an intelligent cloud-based platform that connects people, systems, and processes. Our mission is to make the world work better for everyone.

Job Description

Important Note: This position requires passing a ServiceNow background screening, including a credit check, criminal/misdemeanor check, and a drug test. Any employment offer is contingent upon successfully passing these screenings. Due to federal requirements, only US citizens, US naturalized citizens, or US Permanent Residents (green card holders) will be considered.

This role requires the employee to be present in the Data Center Facility 5 days a week at our Durham location. This is not a remote role.

As a Senior Data Center Operations Engineer, you will be a vital member of the Service Engineering team, responsible for global infrastructure design, standards, and architecture.

Key Responsibilities:

• Utilize expertise in data center operations to engineer, implement, communicate, execute, and streamline processes related to:
  • Security
  • Asset Management
  • Deployments
  • Infrastructure Design
  • Circuit Management
  • Capacity Management
  • Hardware Break-Fix
• Lead the development, documentation, and evangelization of a catalog of standards and best practices for data center operations.
• Lead and serve as the primary point of contact and be accountable for all vendors operating within our data centers.

Qualifications

Required Experience and Skills:

• Experience leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving (e.g., using AI tools, automating workflows, analyzing AI insights).
• 4+ years of experience in data center operations and/or facility operations with a record of increasing responsibility.
• Experience in installing and troubleshooting telco circuits is a must.
• Experience in a lead capacity on a project or team.
• Experience with the installation of pre-integrated racks, individual servers, and network appliances, including stacking, wiring, cable management, asset documentation, and carrier engagement.
• Ability to perform basic hands-on hardware break-fix with servers and network appliances.
• Deep technical understanding of data center facilities and infrastructure, including power, HVAC, structured cabling, rack management, and security/compliance.
• Working knowledge of networking/server architecture and hardware.
• Experience managing vendors in a data center environment.
• Process-oriented with experience in process development.
• Strong analytical skills with the ability to multitask on several unrelated issues.
• Must be able to travel domestically and internationally.
• Excellent general documentation skills, with an emphasis on technical processes and standards.
• Proven ability to function independently in ambiguous situations with a record of success.
• Excellent communication, customer focus, problem-solving, conflict management, time management, and interpersonal skills.
• Proven ability to lead cross-functional teams in highly technical, multi-disciplined projects.

Preferred Qualifications:

• Knowledge and experience in ITIL process methodologies.
• CompTIA A+, Server+, or Network+ certification.

Additional Information

• Work Personas: We approach our distributed world of work with flexibility and trust.