Senior Data & Insights Lead at PagerDuty

Lisbon, Lisbon, Portugal

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Advanced proficiency in SQL, Tableau, and Salesforce (SFDC)
Passion for leveraging new technologies and AI
Analytical rigor: data-driven mindset with evidence-based critical thinking
Business acumen: understanding of B2B SaaS business models, metrics, and drivers of company performance
Strategic thinking: ability to connect data insights to business strategy and anticipate future needs
Experience working with executive teams and operational business partners
Strong cross-functional relationship management and influence skills
Effective communication and facilitation across stakeholders

Responsibilities

Align business questions to overall strategy and KPIs with a strategic mindset
Maintain and activate data standardization initiatives and develop governance frameworks for consistency and quality in reporting and analytics
Design robust reporting architectures and KPI frameworks aligned with business goals to drive strategic decision-making
Mentor and support junior analysts, fostering a culture of learning and operational excellence
Drive cross-functional projects to surface strategic business insights and ensure timely, high-quality delivery
Identify and recommend additional projects/business insights based on current findings and evolving needs
Operate within defined procedures, documenting and managing project scope and risks throughout the lifecycle
Balance maturity projects and stakeholder-driven initiatives for excellent delivery
Maintain deep understanding of business drivers, operational implications, and competitive landscape to inform analytics strategy
Proactively incorporate business and industry trends to keep tracking, reporting, and insights ahead of the curve
Translate organizational goals into actionable KPIs and reporting solutions, anticipating gaps and risks
Engage with internal and external customers to understand needs, gather feedback, and improve satisfaction in analytics deliverables
Build and manage cross-functional relationships, aligning priorities, setting clear roles, and managing through influence
Proactively leverage AI to enhance efficiency and quality across work

Skills

Analytics

Business Insights

Data Standardization

Reporting Architecture

KPI Frameworks

Data Governance

Strategic Planning

Cross-functional Projects

Stakeholder Management

PagerDuty

Incident management and response platform

About PagerDuty

PagerDuty specializes in incident management and response, providing a platform that helps organizations quickly address IT issues to minimize operational disruptions. The platform integrates with various monitoring tools to detect incidents in real-time, alerting the right personnel for swift action. This process aids in reducing downtime and maintaining service quality across sectors like technology, finance, healthcare, and retail. PagerDuty operates on a subscription-based model, offering different pricing tiers based on user count and feature levels, which ensures a steady revenue stream. The company also provides premium support and professional services, enhancing its offerings. Overall, PagerDuty aims to help organizations efficiently manage and resolve IT incidents, ensuring the reliability of their digital services.

San Francisco, CaliforniaHeadquarters

2009Year Founded

$168.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health, AD&D, Disability, Vision, Life, and Dental Insurance

Paternity and Maternity Leave

Employee Assistance Program

PTO (Vacation / Personal Days)

Sick Time

Remote Work

Adoption Assistance

401(k)

Employee Stock Purchase Program

Flexible Spending Account

Student Loan Repayment Plan

Risks

Emerging AIOps platforms may erode PagerDuty's market share.

Economic downturns could affect subscription renewals and acquisitions.

Reliance on third-party integrations poses risks if partners change APIs.

Differentiation

PagerDuty integrates seamlessly with popular tools like Microsoft Teams and Slack.

Recognized as a leader in GigaOm's 2024 Radar for AIOps.

Subscription-based model ensures steady recurring revenue from diverse industries.

Upsides

Enhanced chat collaboration attracts more enterprise clients relying on Microsoft Teams and Slack.

Strategic focus on public sector and Americas sales expands market reach.

Investments by Intech and Quantbot indicate confidence in growth potential.

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