Customer Success Manager, West
Vercel- Full Time
- Junior (1 to 2 years)
Candidates must possess at least 5 years of experience in a customer-facing role, such as solutions, customer success, technical account management, or solutions engineering, and a foundational understanding of two or more technologies including Cloud Services Architectures & Solutions, Web-based Security, Networking, and Infrastructure Solutions. A background in Internet and Security technologies, including SWG, Sandboxing, Firewalls, DLP, VPNs, CASB, and a background in network transformation technologies such as MPLS, SD-WAN, or WAN Optimization are preferred qualifications.
The Senior Customer Success Manager will own a book of customers, acting as their advocate and champion while collaborating with cross-functional teams to ensure efficient customer deployments. They will conduct monthly and quarterly business reviews, serving as a trusted advisor to help customers achieve their business objectives and identify opportunities for expansion, working closely with the Sales team to drive growth.
Cloud-based cybersecurity and secure gateway services
Zscaler provides cloud-based information security services, focusing on internet, web, and cloud security. Its platform functions as a secure gateway that inspects all internet traffic between users and applications, ensuring that threats are identified and stopped before they can access a client's network. This service is offered through a subscription model, allowing large enterprises and government organizations to select the level of security that meets their needs. Zscaler differentiates itself from competitors by offering a strong partner program that enhances market reach and provides partners with training and resources. The company's goal is to support secure digital transformation for its clients by delivering reliable security solutions.