Senior Customer Success Manager at Global Payments

Columbus, Georgia, United States

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Payments, FintechIndustries

Bachelor's Degree (Relevant fields: Finance, Marketing, Business, etc.; Combination of relevant training and/or experience in lieu of degree)
Typically Minimum 10+ Years Relevant Experience
Experience in client facing roles and/or financial industry
Prior experience in credit card processing and/or banking is highly desirable

Maintains expert knowledge and understanding of industry, market and business trends
Focuses on the most high impact activities for the client and business, and constructs strategies that drive client outcomes forward
Navigates competing agendas to establish united goals and aligns multiple stakeholders to speak with “one voice” to the client
Becomes valued industry advisor for clients and leverages TSYS organization as a tool to drive client success
Creates novel approaches to solve complex problems, to include challenging client’s thinking
Utilizes key performance indicators (KPIs) to optimize client satisfaction and account health
Establishes and maintains healthy key client relationships, to include executive-level stakeholders
Promotes continuous personal development and cross-pollination of knowledge across their teams to develop more advanced expertise
Introduces ideas to improve Customer Success Management best practices
Seeks opportunities to train, coach and mentor Customer Success team members
Models a growth mindset by exhibiting a willingness to step into unfamiliar situations
Serves as role model for consistent persistence amidst significant challenges