Senior Customer Success Manager, Enterprise | EMEA

Spain

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software as a Service (SaaS), Human Resources, Fintech, Global PayrollIndustries

Requirements

The ideal candidate will have a proven track record in customer success or account management, preferably within the SaaS industry, and experience managing enterprise-level clients. Strong business acumen, excellent communication and interpersonal skills, and the ability to build relationships with senior stakeholders are essential. A proactive approach to problem-solving, data analysis skills, and proficiency in project management are also required, along with a passion for driving business impact and working collaboratively in a high-performance team.

Responsibilities

The Senior Customer Success Manager will be responsible for building and nurturing strong relationships with high-value enterprise clients, acting as their trusted advisor and the primary point of contact for strategic guidance. Key duties include developing and executing account strategies, proactively identifying and mitigating risks, and managing internal stakeholders to resolve customer issues promptly. The role also involves understanding customer business needs and hiring plans to create tailored success plans, hosting regular business reviews, and advocating for client needs internally to drive product development and expansion opportunities.

Skills

Customer Success

Enterprise Sales

Account Management

SaaS

Global Payroll

HRIS

Compliance

Communication

Problem-Solving

Deel

HR platform for managing global workforces

About Deel

Deel provides a platform that helps businesses manage their international workforces more easily. It offers a range of services including payroll processing, compliance monitoring, and immigration support, all integrated into one system. This allows companies to handle various HR functions from a single platform, which is especially useful for those with employees in different countries. Deel stands out from its competitors by combining multiple HR services into one cohesive solution, making it simpler for businesses to operate globally. The goal of Deel is to streamline the management of global teams, ensuring that companies can focus on their core operations while staying compliant with local laws and regulations.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$660.4MTotal Funding

LATE_VCCompany Stage

Data & Analytics, Consulting, Enterprise SoftwareIndustries

5,001-10,000Employees

Benefits

Remote Work Options

Stock Options

Risks

Rapid expansion may lead to integration challenges and cultural misalignment.

Exclusion from Rippling's tender offer could affect Deel's talent acquisition.

Zellis' AI-powered platform may intensify competition in the UK and Ireland.

Differentiation

Deel integrates contracts, payments, and taxes into a single interface.

Deel offers comprehensive HR solutions for managing international workforces.

Deel's platform supports local payroll processing and compliance monitoring.

Upsides

Deel's acquisition of Assemble enhances its HR platform capabilities.

Partnership with dLocal expands Deel's reach to 15 new countries.

Deel's $650 million funding highlights strong market position and growth potential.

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