Senior Manager, Upmarket Customer Success - NAMER
Vanta196,800 - 228,000 USD/year
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Software as a Service (SaaS), Cloud Computing, Web DevelopmentIndustries
Requirements
Candidates should possess at least 5 years of professional experience, with a strong background working with developers, emphasizing frontend development, cloud infrastructure, and networking, and modern application deployment methods. The ability to coordinate well and work with many customers across multiple time zones is crucial, along with experience managing a portfolio of Enterprise customers and driving incremental value through training and adoption of Vercel's best practices.
Responsibilities
The Senior Customer Success Manager will manage a portfolio of Enterprise customers, be a trusted product advisor aligning Vercel solutions with customer business strategy, drive incremental value by leading customers through training and adoption, continuously deliver positive business outcomes, enable customers to develop, preview, and ship their web properties, leverage account tiering to prioritize the portfolio, maintain high levels of customer engagement and satisfaction, facilitate executive business reviews, build and maintain account plans, act as the Voice of the Customer, and partner with the Sales team to identify expansion opportunities.
Skills
Frontend Development
Cloud Infrastructure
Networking
Customer Relationship Management
Account Planning
Customer Success
Business Strategy
Training and Adoption
Account Management
Executive Communication
Vercel
Platform for building and deploying web applications
About Vercel
Vercel provides a platform for developers and businesses to build, deploy, and manage modern web applications. Its services include tools that enhance image and video workflows using AI features like smart cropping and object detection. Vercel simplifies the complexities of serverless architecture, allowing for global content delivery without extra infrastructure. The company ensures high security and uptime with features such as automatic HTTPS and DDoS protection. Unlike competitors, Vercel focuses on a managed global rendering layer and offers a subscription-based model tailored to various client needs, from individual developers to large enterprises. The goal of Vercel is to empower developers to create efficient and secure web applications.
Key Metrics
San Francisco, CaliforniaHeadquarters
2015Year Founded
$547.6MTotal Funding
SERIES_ECompany Stage
Consumer Software, Enterprise Software, AI & Machine LearningIndustries
501-1,000Employees