Senior Customer Success Manager at OneTrust

Madrid, Community of Madrid, Spain

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Technology, Data Privacy, Risk ManagementIndustries

Requirements

Bachelor’s degree or equivalent work experience
5-8 years of experience in customer success, account management, or related role
Consistent track record to collaborate and build and expand positive customer relationships
Excellent communication skills, including the ability to chair meetings with executives
Solid understanding of privacy, security, or data governance landscape
Proven track record of growing high-value customer relationships
Strong business acumen and ability to align customer goals with product capabilities
Fluent in both Spanish and Italian
Ability to travel up to 30%

Responsibilities

Lead engagement with a portfolio of high-value accounts
Develop and execute strategic account plans to drive customer value, growth, and retention
Serve as a trusted advisor to customers, providing industry insights and best practices on navigating the OneTrust ecosystem
Lead complex customer engagements and navigate challenging situations
Mentor junior team members and contribute to team strategy
Collaborate with cross-functional teams to improve product offerings and customer experience
Identify and drive adoption of new products, use cases and services within existing accounts
Play a key role in the renewal and upsell process for strategic accounts
Design and implement value realization frameworks for different customer segments
Conduct in-depth value analysis sessions with key stakeholders to uncover and articulate business impact
Lead value-based discussions to drive product adoption and expansion

Skills

Key technologies and capabilities for this role

Account ManagementStrategic PlanningCustomer EngagementCustomer RetentionUpsellRenewal ProcessMentoringCross-functional CollaborationValue RealizationAnalytical SkillsRelationship BuildingCommunication

Questions & Answers

Common questions about this position

What experience level is required for this Senior Customer Success Manager role?

The role requires 5-8 years of experience in customer success, account management, or a related role, along with a Bachelor’s degree or equivalent work experience.

Is travel required for this position?

Yes, the role requires the ability to travel up to 30%.

What language skills are needed for this job?

Fluency in both Spanish and Italian is required.

What are the key skills and attributes for success in this role?

Key attributes include being a strategic thinker, strong leadership and mentoring skills, analytical skills to translate data into insights, excellent communication and relationship-building, proactive problem-solving, and connecting product usage to business outcomes.

What makes a strong candidate for this position?

A strong candidate has a proven track record of growing high-value customer relationships, excellent communication skills including chairing executive meetings, solid understanding of privacy, security, or data governance, and strong business acumen to align customer goals with product capabilities.

OneTrust

Data privacy and governance management platform

About OneTrust

OneTrust provides a platform that assists businesses in managing their data privacy, governance, risk, and compliance needs. The platform helps organizations visualize and control their data, addressing the challenge of 'data sprawl' by tracking what data they have, where it is stored, and how it is used. This is crucial for ensuring compliance with various laws and regulations regarding data usage and customer privacy. OneTrust serves a wide range of businesses, from small companies to large enterprises, all of which need to handle data responsibly. The company operates on a subscription model, where clients pay a recurring fee based on their size and data management needs. OneTrust's goal is to empower businesses to use data ethically while maintaining compliance with legal standards.

Atlanta, GeorgiaHeadquarters

2016Year Founded

$1,089.5MTotal Funding

LATE_VCCompany Stage

Data & Analytics, Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Stock Options

Performance Bonus

401(k) Retirement Plan

401(k) Company Match

Parental Leave

Professional Development Budget

Risks

Emerging privacy tech startups may erode OneTrust's market share.

Rapid AI technology evolution could outpace OneTrust's platform capabilities.

Over-reliance on partnerships may expose OneTrust to performance risks.

Differentiation

OneTrust offers a comprehensive platform for data privacy and governance management.

The platform automates compliance with global data privacy regulations, reducing manual efforts.

OneTrust's integration with IAB Diligence Platform enhances its advertising compliance capabilities.

Upsides

Growing demand for AI governance tools boosts OneTrust's market potential.

Partnerships with cloud providers like Microsoft Azure expand platform accessibility.

Increasing complexity of global data privacy regulations drives demand for OneTrust's solutions.

Land your dream remote job 3x faster with AI

Try Jobo Free