Senior Customer Success Engineer - UK

The Senior Customer Success Engineer will focus on onboarding customers, increasing user adoption, retention, and satisfaction by leveraging deep technical knowledge of the Dataiku platform and educating customers on best practices. They will develop a deep understanding of customer business needs and use cases to guide their success, execute demonstrations of new product features, and conduct hands-on workshops. Regular touch points with customers will be established to advise on using Dataiku for specific business needs, including hands-on support. Programs will be executed to create self-sustaining enablement and evangelism within customer accounts. Collaboration with Account Executives and Sales Engineers will drive customer engagement and identify expansion opportunities. The role involves documenting and sharing adoption status for internal forecasting and renewal, collaborating with marketing on customer stories, and coaching administrators and users to initiate support tickets for technical issues. Staying current on Dataiku's products, competitive landscape, and data science trends is also a key responsibility.