Senior Customer Success Engineer, Canada

Vancouver, British Columbia, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Construction Technology, SoftwareIndustries

Requirements

Candidates must have 5+ years of experience in the construction industry and 5+ years of experience in Customer Success, Professional Services, or Technical Pre-Sales roles. A strong technical aptitude to master Procore's product offerings and an understanding of the construction industry across different verticals are essential. A Bachelor's degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, or CS is preferred, along with experience managing construction projects. The ability to work cross-functionally, present effectively, and analyze data is also required. Candidates must be based in British Columbia.

Responsibilities

The Senior Customer Success Engineer will drive customer success for General Contractor, Specialty Contractor, and Owner clients in Canada, acting as a product champion and subject matter expert. Responsibilities include making data-driven recommendations for Procore value optimization, crafting presentations to accelerate platform adoption, and providing product roadmap updates. The role involves conducting product demonstrations, coordinating technical resources, serving as a technical account manager with high responsiveness, and fostering a positive team culture through support and collaboration. Mastery of Procore's products, professional services, and industry best practices is expected, with up to 50% travel to client sites, industry events, and other Procore offices.

Skills

Customer Success

Product Adoption

Construction Technology

Procore Platform

Consultative Selling

Data Analysis

Product Roadmaps

Cross-functional Collaboration

Procore Technologies

Construction management software for project efficiency

About Procore Technologies

Procore Technologies provides construction management software that helps streamline and improve the efficiency of construction projects. Its platform includes a variety of tools that assist with different stages of construction, such as prequalification, bid management, estimating, quality and safety management, design coordination, and Building Information Modeling (BIM). This software allows construction teams to enhance communication and visibility between field and office operations, which helps ensure projects are completed on time and within budget. Procore stands out from its competitors by offering a comprehensive all-in-one solution and personalized support services, including training and resources tailored to the specific needs of different clients. The company's goal is to be a trusted partner for construction professionals worldwide, enabling them to successfully manage their projects and adapt to industry trends.

Carpinteria, CaliforniaHeadquarters

2003Year Founded

$552.3MTotal Funding

IPOCompany Stage

Industrial & Manufacturing, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Professional Development Budget

Risks

Increased competition from new entrants like OpenSpace could challenge Procore's market position.

Dependency on FYLD integration may pose risks if FYLD's platform encounters issues.

Adoption challenges or technical issues with Procore AI Solutions could impact user satisfaction.

Differentiation

Procore offers a comprehensive suite covering all construction stages, from preconstruction to closeout.

The platform integrates BIM and AI solutions, enhancing project management and safety.

Procore's global reach with over 1,000,000 projects in 125 countries sets it apart.

Upsides

Procore's AI solutions aim to boost efficiency and safety in construction management.

The FYLD integration resulted in a 12% productivity gain, enhancing field-office connectivity.

Investment by LMR Partners LLP indicates strong confidence in Procore's growth potential.

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