Senior Customer Service Representative at Thermo Fisher Scientific

Jakarta, Jakarta, Indonesia

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Scientific Instruments, Life SciencesIndustries

Requirements

Bachelor’s degree in Supply Chain, Business, or a related field or equivalent experience
Proven background in customer service, supply chain, or logistics position
Background in commercial operations or sales support
Previous roles involving customer-centric settings
1–3 years’ experience in order management, logistics, or customer service (preferably in pharma/life sciences or multinational companies)
Strong understanding of supply chain processes
Excellent communication and teamwork abilities
Ability to effectively implement logistics strategies
Proficiency in SAP (S/4 HANA preferred) for PO/SO management
Ability to work with 3PL vendors and cross-functional teams

Responsibilities

Handle inquiries via email and phone from customers and/or internal parties
Perform order management activities: order booking, price checking, order clearing aligned with company’s policies, prepare shipping documentation, etc
Provide assistance to sales functions and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements
Assess individual customer requirements and direct activities to appropriate departments
Liaise with Finance and other departments on delivery status, invoicing, and goods receipt postings
Participate in continuous improvement and process standardization initiatives across SEATW
Maintain SAP transactions accuracy (PO creation, GR/IR, delivery updates)

Skills

Customer Service

Order Management

SAP

Shipping Documentation

Accounts Receivable

Invoicing

Logistics

Process Standardization

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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